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user_ldec1
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23 Messages

Wednesday, July 9th, 2025

how can i inspect the status of my emails?

i just got an alert from xfinity telling my my email (boxes, folders, whatever) is full...how can i find out:

1. the total allowed size of all my emails

2. the total actual size of all my emails

anyway, i sorted all emails by size and deleted all >= 1MB, so how can i look at #2 to see what i accomplished?

Lee [Edited: "Personal Information"]

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11 days ago

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32.1K Messages

20 days ago

In webmail, under the gear icon you should be able to see what space you have left, if any. If it's still showing 10GB you would need to delete more emails.

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BruceW

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26.6K Messages

20 days ago

... my email (boxes, folders, whatever) is full ...

Also be aware that the contents of all your folders count against your quota. Even the contents of Trash count against it. So if you deleted a bunch of messages but didn't Empty Trash, you still won't be under quota.

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XfinityJorge

Official Employee

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2.3K Messages

19 days ago

 

user_ldec1 Thank you so much for taking the time out of your day to contact our Xfinity Support Team about your email issues and we are happy to work with you over our Forums. Here is some great information on our Email storage limits https://www.xfinity.com/support/articles/xconn-email-storage-limit that you could benefit from. It provides you with images on how to see your usage and the size of each email. We hope this helps! 

 

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user_ldec1

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23 Messages

18 days ago

i emptied TRASH and deleted all messages > 1MB but i'm STILL at 98%...

it would help to have a more comprehensive report, say on how many messages are stored and maybe their sizes in increments of orders of magnitude: >10MB, > 1MB, >100kb, >10kb, etc...

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XfinityThomasA

Official Employee

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2.6K Messages

Thank you for trying and sharing so that other readers may benefit from the exchange, user_ldec1. Have you checked if some emails have attachments which may include large files?

 

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18 days ago

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user_ldec1

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12 days ago

i need some real tech help with this:

1. i don't know how to find messages with attachments - or does the single number SIZE include attachments?

2. i thought SENT messages might be the problem, and when i tried to delete all of them i was told i have 28,805 SENT messages.

surely there are tools to better manage one's historical email data?

and it would be better if my email app could do a better job of helping me monitor my storage.

[Edited: "Personal Information"]

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@user_ldec1​ 

i need some real tech help with this:

1. i don't know how to find messages with attachments - or does the single number SIZE include attachments?

2. i thought SENT messages might be the problem, and when i tried to delete all of them i was told i have 28,805 SENT messages.

surely there are tools to better manage one's historical email data?

and it would be better if my email app could do a better job of helping me monitor my storage.

[Edited: "Personal Information"]

Attachments, whether in webmail or in an email app, are designated by a paper clip.

An email app is completely separate from webmail and isn't able to monitor webmail storage since the storage limit in the app is completely different from webmail.  Last I knew, which was over a decade ago, Outlook - the standalone expensive version - had a 1GB limit, but it's probably much much higher by now.  I have no idea what Thunderbird's is, nor Apple Mail.  Obviously much higher than webmail.

To be honest, you're probably better off deleting emails from your email app, IF you have it set up for IMAP.

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11 days ago

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