Visitor
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1 Message
Questions about bill
I have questions about my bill and tried calling your 800 number but it appears out of service. Did you not pay your bill?!? Anyway, I'd like to discuss either reducing my bill or canceling my service with you. I keep seeing folks say to direct message but I don't see that as an option. Let me know how I can move forward.
XfinityMatthew
Official Employee
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450 Messages
14 hours ago
Hello JT_SF , We would be happy to go over your billing with you and answer any questions you have about the account. We will need a direct message with your full name and the service address to access the account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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