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user_ldec1
Expressive Exchange
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23 Messages

Wednesday, July 9th, 2025 4:59 PM

how can i inspect the status of my emails?

i just got an alert from xfinity telling my my email (boxes, folders, whatever) is full...how can i find out:

1. the total allowed size of all my emails

2. the total actual size of all my emails

anyway, i sorted all emails by size and deleted all >= 1MB, so how can i look at #2 to see what i accomplished?

Lee [Edited: "Personal Information"]

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6 hours ago

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Again

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32K Messages

9 days ago

In webmail, under the gear icon you should be able to see what space you have left, if any. If it's still showing 10GB you would need to delete more emails.

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BruceW

Gold Problem Solver

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26.5K Messages

9 days ago

... my email (boxes, folders, whatever) is full ...

Also be aware that the contents of all your folders count against your quota. Even the contents of Trash count against it. So if you deleted a bunch of messages but didn't Empty Trash, you still won't be under quota.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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XfinityJorge

Official Employee

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2.3K Messages

8 days ago

 

user_ldec1 Thank you so much for taking the time out of your day to contact our Xfinity Support Team about your email issues and we are happy to work with you over our Forums. Here is some great information on our Email storage limits https://www.xfinity.com/support/articles/xconn-email-storage-limit that you could benefit from. It provides you with images on how to see your usage and the size of each email. We hope this helps! 

 

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user_ldec1

Contributor

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23 Messages

7 days ago

i emptied TRASH and deleted all messages > 1MB but i'm STILL at 98%...

it would help to have a more comprehensive report, say on how many messages are stored and maybe their sizes in increments of orders of magnitude: >10MB, > 1MB, >100kb, >10kb, etc...

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XfinityThomasA

Official Employee

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2.6K Messages

Thank you for trying and sharing so that other readers may benefit from the exchange, user_ldec1. Have you checked if some emails have attachments which may include large files?

 

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7 days ago

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user_ldec1

Contributor

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23 Messages

14 hours ago

i need some real tech help with this:

1. i don't know how to find messages with attachments - or does the single number SIZE include attachments?

2. i thought SENT messages might be the problem, and when i tried to delete all of them i was told i have 28,805 SENT messages.

surely there are tools to better manage one's historical email data?

and it would be better if my email app could do a better job of helping me monitor my storage.

[Edited: "Personal Information"]

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