Visitor
•
2 Messages
Phone Line Is Broken
This is about the last straw for me, before after about 15-20 minutes you could get to a human being. Now your phone system is completely broken I can't get to a human there is no way to get chat to setup a time for a human to call me. In fact I have tried various routes in the system, it does not even bring to anywhere, just dead air after a few selections. Im about to cancel my plan I'm so frustrated. HOW DO I TALK TO AN AGENT? Do not tell me to call 1-800-XFINITY it does not work. I want someone from Xfinity to call me or a system that allows me to talk to a human at some point.
XfinityAlfonso
Official Employee
•
1.8K Messages
15 hours ago
Hello user_z0xdi7 thank you so much for taking the time and relaying your experience here on our Xfinity Forums! We appreciate any feedback you can give, and will use this to help improve your experience in the future. When reaching us by phone, the numbers of 1-800-XFINITY(934-6489) or 1-800-COMCAST (266-2278) are the best methods to use. We are also available online here on our Xfinity Forums, @XfinitySupport on Facebook, and X(Formerly Twitter), and via ourr/Comcast_Xfinity SubReddit.
2
0