Contributor
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58 Messages
Heads up - scam "Xfinity" emails on the rise
Hi. For those who may not know about this stuff... I have gotten a few emails in the last few days, which on the surface appear to be from Infinity. but are really not. Things like:
You have a new readable voicemail from (530) 885-**** -- PLAY MESSAGE
It’s time to update your Xfinity account -- CLICK HERE TO UPDATE NOW!
And so on. They come with clickable links, and try and make you think they are legit emails from Xfinity, but again - they are not. If you HOVER over the link, you will see it is not a legit Xfinity address, and if you look at the "from" address (where the email was sent from), you will see they are not coming from a valid Xfinity address. They are usually going to be from gmail or yahoo.
DO NOT CLICK ON ANY OF THESE LINKS. Doing so opens your computer to malware, viruses, and ransomware. Just delete the email.
BruceW
Gold Problem Solver
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26.2K Messages
24 days ago
Excellent advice. I would add that, for any message that claims to be from Comcast/Xfinity, users check their email with Xfinity Connect webmail (https://connect.xfinity.com/) and look for the XFINITY Verified Email logo. Note that anyone can insert an "Verified" image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you view their web email site in a browser.
Samples of recent phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts under "Top Phishing Scams".
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