My line was cut!

user_s8fvsj Thank you for reaching out! You should be able to schedule a technician through the Xfinity app under the WiFi, troubleshooting section. The app will be able to determine your service has been interrupted, and offer a technician appointment. If you still need assistance scheduling a technician after checking the Xfinity app, please send us a direct message.

 

 

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it