Visitor
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1 Message
Data usage doubled in just one week
I've had my plan for 5 years and have never come close to maxing out my TB limit. Within the last week, my data usage skyrocketed and I don't know why - can Xfinity provide data on which devices/services are using too much data? Or how do I know if my network has been hacked? Help please!
user_5w15rf
Contributor
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32 Messages
2 days ago
@user_6t4738 Xfinity cant tell you what device is using the most data or what that device is doing on line. You can, from the Xfinity app connect devices with profile names to see what device is on line the longest but that's about it, unless u set parental controls on each device to control data usage.
Xfinity also launched new internet plans that now come with the Xfinity modem and unlimited data , go here vhttps://www.xfinity.com/broadband-labels sign in depending on your account you may see new offer for 1 & 5 Year locked in rates.
Looks like Xfinity is getting on board that the average household now needs unlimited data
if your unsure who is logging into your network you want log on the xfinity app and change your wifi password
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Again
Expert
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32K Messages
1 day ago
@user_6t4738
You might want to call Customer Security Assurance. They take care of most data issues.
Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329
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XfinityRaf
Official Employee
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1.1K Messages
14 hours ago
Good afternoon @user_6t4738, and thanks for taking the time to report you data usage issue. We would be unable to provide exact specifics on what devices are using data. If you could send our team a direct message with your full name and full address, we can look at the overall usage for you, and determine the next course of action.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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