I want to look into changing my current plan from Triple Play to just an internet plan as I do not utilize the cable anymore. The plan building is not letting me remove my phone and TV services. Additionally will I have any early termination fees if I move to internet only?

I appreciate the $15 credit provided on my bill as a gesture of goodwill for the disruption caused by Hurricane Helene. I understand the considerable effort and expense involved in repairing the network and equipment under such challenging circumstances. However, I would like to address a concern re

I’ve tried twice on the chat “customer support “ to bet this resolved. I canceled service but am still being billed. I paid the prorated amount that I was gicen as the final bill amount yet a duplicate bill of the same timeframe is still on the account in addition to a new bill. This is incredibly f

Since starting Internet service last month my cable modem resets multiple times a day. I've tried 2 different modems (Motorola MB8611 and now an Arris S33) with the same issue happening multiple times a day. Given I work exclusively from home I cannot have this be an everyday thing, multiple times a

I spoke with a rep and set up a student internet account 200 mb for $35 per month. The rep I spoke to was named Marco and he said due to system errors our bill would be listed as $45 and then go down to $35 for the student rate and then $25 with autopay which I also set up with my bank account. We h

Why did my bill increase $15 for zero reason? I’ve only had Xfinity for three months now and it went from $25, to $29, and this month it’s up to $42? What is going on? It doesn’t look as if anything is changed on the bill and I haven’t made any changes to the service, it’s just more expensive? I’ve

Billing issues/issues with customer service. I was promised on the phone by an agent that the overage fees would be waived. I went to a chat agent, who refused to waive the charges, and then their supervisor. After wasting at least an hour with this supervisor, who refused to allow me to speak with

I am getting billed after I have cancelled my account. I can't call and talk to anyone because I just get the automated machine and my account at that address is no longer active. I am a manager on my roommates new address so anytime I call it associates my number with that address and I can't get a

My itemized bill charged me $100 for professional installment. I was provided the equipment and I did the installation myself. Not once was this ever mentioned with the sales associate on the phone or in person when I went to pick up the equipment, I have been hung up on customer service, and this i

I paid my bill in full yesterday and waited two hours for it to be back online. After it never came back on I got in contact with agents via xfinity support and they told me that they saw my payment and that ot should be restored in 30 - 60 minutes, but it still has yet to be activated.

I did not see this question addressed when I did a search, hope it's not a dupe. I'm considering purchasing a Galaxy Watch 6 model, haven't decided exactly which one yet though. I looked at the Xfinity Mobile website and dropped by the local Xfinity Store. While discussing things with a rep at the s

I subscribed to Peacock Premium for free as a Diamond Rewards member. The offer doesn't include an option to upgrade to Premium Plus. I've spoken to or messaged with half a dozen people and no one has been able to figure out how to cancel the premium subscription so I can sign up for premium plus. I

I briefly had a Flex box, and while I had it I signed up for Peacock Premium. I would like to cancel that subscription, so that I can sign up for a different service from Peacock. Peacock says that my account can only be managed via Xfinity, their hands are tied. The instructions on Xfinity say that

customer service is atrocious. I was put on hold for 2.5 hours to speak to a supervisor and eventually had to disconnect the line because clearly nobody was every going to come on. Normally reps have the decency to call you back or wait with you. I am paying $130 a month for 4 years for 1.2GB of spe

Hello, Yesterday (8/23) I updated my internet service plan over phone, it was going to increase to $86 and thankfully customer support helped me get it back down to $65. When I look at my account and plan, it confirms $65/month. I understood it will take a billing cycle to update. However, just now

Our bill is going up on our October billing date promo over. I just chatted with someone from xfinity and the promo was to cut our internet speed or to keep everything the same the bill would be almost as much and a free iPad. We don’t need an iPad. This is crazy deals for someone has been with comc

I am writing finally after speaking with many Xfinity customer support members over and over again which are a result of an error on the part of Xfinity Comcast. I moved from my previous rental residence in September 2022. Upon moving, I submitted a cancellation request for the internet service asso

How do I get charges removed for equipment I returned in the store? I also have another charge for a month of service and an internet "re-activation" fee for March after I canceled service for the 3rd time in February. It is incredibly frustrating that this is still going on after I have been assure

ACP credit hasn't been added to my account yet and billing is coming up in a couple of days.

Since June 2022 I have been charged monthly for an “unreturned tv box”. I only have one TV box. I attempted to resolve this via xfinity chat but was only credited $10 to this month’s bill, which doesn’t solve the issue in the future, nor assist with my year’s worth of $10 payments.