dancingdigits's profile



2 Messages

Tuesday, May 16th, 2023 3:19 AM

I am being charged for equipment I returned and service that has been canceled multiple times . . .

How do I get charges removed for equipment I returned in the store?

I also have another charge for a month of service and an internet "re-activation" fee for March after I canceled service for the 3rd time in February.

It is incredibly frustrating that this is still going on after I have been assured time and time again that "this is the last time" and " there will be no more charges".  The lady in the store even tried to sell me on the cell phone plan when I dropped off my equipment telling me how much I would save switching from Verizon to Comcast but I told her with all of the issues I have had trying to cancel service and the recurring bills after service WAS canceled, I was leery to even consider it, and here we are in May of 2023 and I have not had Internet service since August of 2022 and this is still not resolved, and it's next to impossible to speak to anyone in chat. 

Accepted Solution

Official Employee


606 Messages

13 days ago


@dancingdigits I'm sorry to hear that you have been having issues with your billing and some equipment returned. Your in the right place were Xfinity experts I would like to assist you. Can you send us a direct message.

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it




2 Messages

5 days ago

I have received assistance from Xfinity support and am hopeful that everything has finally been resolved. We will check back on June 5th to make sure all updates have been done. 

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