2 Messages
I paid my bill in full and I still haven't had my service restored
I paid my bill in full yesterday and waited two hours for it to be back online. After it never came back on I got in contact with agents via xfinity support and they told me that they saw my payment and that ot should be restored in 30 - 60 minutes, but it still has yet to be activated.
Accepted Solution
XfinityThomasD
Official Employee
•
1.2K Messages
2 years ago
@user_v3iz07 Thanks for creating a post today. I'm sorry to hear that you've been without your services for so long and for the miscommunication. Our team can look further into the billing for you to see what's going on. Would you please send our team a direct message with your full name and full address?
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