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Saturday, October 7th, 2023 4:17 PM

Closed

I paid my bill in full and I still haven't had my service restored

I paid my bill in full yesterday and waited two hours for it to be back online. After it never came back on I got in contact with agents via xfinity support and they told me that they saw my payment and that ot should be restored in 30 - 60 minutes, but it still has yet to be activated.

Accepted Solution

Official Employee

 • 

1.2K Messages

2 years ago

@user_v3iz07 Thanks for creating a post today. I'm sorry to hear that you've been without your services for so long and for the miscommunication. Our team can look further into the billing for you to see what's going on. Would you please send our team a direct message with your full name and full address?

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

2 Messages

I'll do that right now

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