1 Message
Why had this increased with no explanation?
Why did my bill increase $15 for zero reason? I’ve only had Xfinity for three months now and it went from $25, to $29, and this month it’s up to $42? What is going on? It doesn’t look as if anything is changed on the bill and I haven’t made any changes to the service, it’s just more expensive? I’ve tried to use the stupid chat feature but it’s unhelpful and keeps giving messages or no one being available. How am I supposed to contact anyone to find out what is the problem?
Accepted Solution
XfinityAdrienne
Official Employee
•
1.2K Messages
2 years ago
Good morning, @user_nobihd! I am sorry to hear about the concerns with your billing, I know wanting to ensure the bill is consistent is very important. We would be happy to look into everything with the billing and explain all the details regarding the pricing. Please send us a DM to get started.
Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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