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M085910
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2 Messages

Thursday, October 19th, 2023 1:25 PM

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Professional Installment - $100.00

My itemized bill charged me $100 for professional installment.


I was provided the equipment and I did the installation myself. Not once was this ever mentioned with the sales associate on the phone or in person when I went to pick up the equipment, I have been hung up on customer service, and this is my last resort for some answers.

I’m inclined to dispute the charge with my credit card company as this is not a service that was provided nor requested. 

Question

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Updated 

2 years ago

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Official Solution

XfinityThomasC

Official Employee

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2.5K Messages

2 years ago

@M085910 We want to thank you for reaching out on the Community Forum for support with that professional installation charge. We are glad we were able to reverse the $100 and resolve your issue. Never hesitate to create another public post for any of your future account and service needs! 

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XfinityThomasC

Official Employee

 • 

2.5K Messages

2 years ago

Hello, @M085910 Thank you for reaching out to the community forum, it’s great we can connect this way! Our team of Billing gurus would love to research this $100 professional installation fee and remove it if it is not valid. Could you please send our team a direct message with your full name and full address? To send a direct message: 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

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