1 Message
Billing issues/issues with customer service.
Billing issues/issues with customer service.
I was promised on the phone by an agent that the overage fees would be waived. I went to a chat agent, who refused to waive the charges, and then their supervisor. After wasting at least an hour with this supervisor, who refused to allow me to speak with their supervisor, I was given only a $20 credit.
This agent seemed to fail to understand that all I am asking is for xfinity to make good on something that was already promised to me, and simply wasted my time.
currently I have $100 worth of data overages, minus the $20 credit that I received.
How can I proceed next in order to get a remedy to this situation?
Accepted Solution
XfinityJamesC
Official Employee
•
2.1K Messages
2 years ago
Greetings, @user_1rgi7e! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this billing issue. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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