4 Messages
Statement inaccuracy, extremely high bill
Hello,
Yesterday (8/23) I updated my internet service plan over phone, it was going to increase to $86 and thankfully customer support helped me get it back down to $65. When I look at my account and plan, it confirms $65/month. I understood it will take a billing cycle to update.
However, just now (8/24) I see that I have a bill of $160, including an overdue $30 even though I use auto pay and did not have a charge before today. Additionally, the statement PDF for this particular bill lists my internet monthly charge at about $190 even though my monthly elsewhere confirms $65.
I’m guessing this is just a processing thing, but hoping someone can help me confirm and reassure that ongoing my bill will not be over $100.. thank you in advance for any help.
Accepted Solution
XfinityMartyR
Official Employee
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1.5K Messages
3 months ago
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XfinityJamesC
Official Employee
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1.7K Messages
3 months ago
Greetings, @user_gsiqq1! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these billing issues. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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