Visitor
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2 Messages
ACP Credit
ACP credit hasn't been added to my account yet and billing is coming up in a couple of days.
Visitor
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2 Messages
ACP credit hasn't been added to my account yet and billing is coming up in a couple of days.
Accepted Solution
CCTimothyA
Problem Solver
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785 Messages
1 year ago
@user_a279de Thank you for reaching out and bringing this to our attention. I can understand the worry that this can cause. When you submitted the information for the ACP did you get an email back letting you know that it was received?
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Accepted Solution
CCTimothyA
Problem Solver
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785 Messages
1 year ago
I see. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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