Visitor
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2 Messages
Being billed for cancelled service
I’ve tried twice on the chat “customer support “ to bet this resolved. I canceled service but am still being billed. I paid the prorated amount that I was gicen as the final bill amount yet a duplicate bill of the same timeframe is still on the account in addition to a new bill. This is incredibly frustrating. Help please?
Accepted Solution
XfinityMartyR
Official Employee
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1.5K Messages
15 days ago
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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