Being billed for cancelled service

I’ve tried twice on the chat “customer support “ to bet this resolved. I canceled service but am still being billed. I paid the prorated amount that I was gicen as the final bill amount yet a duplicate bill of the same timeframe is still on the account in addition to a new bill. This is incredibly frustrating. Help please?

Responses

Accepted Solution

XfinityMartyR

Official Employee

•

1.5K Messages

26 days ago

abbey2908 Hello, thanks for reaching out! Let's take a look at your account to see what's going on. Please send us a direct message.

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

2

abbey2908

Visitor

•

2 Messages

@XfinityMartyR Thank you. They were able to solve it.

25 days ago

0

XfinityPeterH

Official Employee

•

1.5K Messages

abbey2908 Happy we got everything resolved with you in our Direct Messages. Let us know if anything comes up! :-)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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25 days ago

0

Billing

abbey2908

Being billed for cancelled service

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