After more than a year of flawless working, yesterday my Ethernet ports on my xb6 seemed to have stopped working. Tried an unplug reset and an app reset/restart. The Wi-Fi continues to work, but the Ethernet just says no internet. the lights are flashing green but no thru traffic. Tried plugging int

I have Arris G36 cable modem. During last month or so it started dropping internet connection every couple of hours. The event log on the modem at the time when connection is lost looks always like this (the last event is about DS profile config update): DS profile config update. DS Chan ID: 193.;CM

Hi, I’m in the Alabama area. How can I tell if mid-split is available? I could not find the direct messaging in the page like other posts said.

A tree limb has fallen on the line on Melton Hill Drive in Clinton, TN and we will loose communication very soon.

I have the new doorbell camera and 3 new cameras, but still the touchscreen that came with Xfinity home original equipment (~8 years or so) , the door sensors and motion sensor. Also the system has an additional router. Problem is: none of the cameras have a preview and/or thumbnail on the touchscre

I just set up a new ASUS RT-AX88U wireless router, which happens to support WAN link aggregation (and dual WAN as well). I'm using an Arris T25 eMTA and have 1.2 Gbps internet service. The fastest speed I've ever had up til now (via Speedtest) is 946 Mbps down/42 Mbps up. I read up a bit on this and

I would like to change my user name in this community forum to something less identifying. Most of the other users show "User3878" or something like that. When I go to the profile the username is grayed out with a red dot next to it.

So i found a thread that was talking about this but as usual i could not post to it, so i am starting a new one. I have been a Xfinity/Comcast customer since before they were Comcast. I pay well over 300 a month for their services, but maybe not any longer. I am currently working about 850 miles awa

My devices stay connected to the WiFi network, but the Internet goes out constantly, and even devices that are wired to the modem/router lose connection. This happens multiple times a day, and seems to happen more every day. Over the past 3 going on 4 months, I have been on multiple chats, calls, an

We purchased Sing 2, sing along edition, about a year ago and have watched it several times since then. When we went to turn it on today, it had vanished from our purchases list. When we searched the movie, it is no longer available at all. How can we regain access to our purchased movie?

I can not get my new modem to connect. Old modem works fine. It is a new modem from xfinity.

Added 3 new lines ---one line will not release Verizon as the former carrier. It says Carrier - Call. I have spent 4 hours on line with Xfinity today - multiple network resets, new Esim, you name it we did it. In the end we got a new Esim and stablished new voicemail, however, it still shows Verizon

So, today had to upgrade my Xfinity modem/router. Which I had in bridge mode and wi-fi disabled, and just used my router. What they replaced it with was the Xfi white cube one. Had to use the app to activate it, went pretty smooth. I was looking to set it up the same as the old one in bridge mode si

On 12/14/24 I called and spoke to an agent at Xfinity about a new promotion because my bill was about to triple. She told me she found a great deal with the GIGABIT EXTRA internet, X-fi Complete, and my flex box for $85.26 a month after tax. She said that price was locked in for 24 months. The offer

We are having new equipment from Xfinity mailed to us so that we will be able to watch Paramount + W. We need a technician from Xfinity to do the installation. How do I make this appointment once the new equipment arrives?

I recently moved and also moved my Xfinity service (and equipment) to the new address. But I've started receiving notifications incorrectly telling me to return my equipment. I am still a paying customer and brought my equipment to the new address. The emails say, "If you haven't made any changes to

Hello, I’m having an issue launching the Disney+ App from my X1 4K DVR. Error Code: 1026 - Auth_Service_Init_Failure Anyone else having this issue? thanks!

I have a major scam that a phone agent with xfinity has committed and has not only set up and ported out my phone number to a missing sim to an account she led me to pay on upfront for the essentials plus I had called to verify as per the instructions on the page. I also have now been charged and ha

tried activating it but the light didn’t turn white, went to the store and got a new modem. started when i tried to move the router from downstairs to upstairs. even after i tried to change it back downstairs it didn’t connect. needed to talk to representative, but it’s impossible. i can’t book an a

Hi All and Xfinity, I recently purchased an Arris G34. I have found that the device slows down to less than 1 mbps every few days when the event log shows a "DS profile config update. DS Chan ID: 193.;CM-MAC=redacted;CMTS-MAC=redacted;CM-QOS=1.1;CM-VER=3.1;" message. The only fix is restarting the d