In the Comcast Labs tab, I have the Cable Signal Strength option ON, to show as a bar graph. If it drops to LOW, a single red bar shows on the upper right when I go the guide. I refresh it, and most of the time, it resets to all green bars. Why would the signal be read at different strengths, at dif

Completely frustrated with using the system as directed. Each attempt compiles the same message . . . error temporary unavailable. Any help will greatly be appreciated.

I had a confirmed appointment for Xfinity technician to put a cable drop to my house for internet on 06/15/2025, but No Xfinity technician showed up. I have rescheduled 5 appointments through 5 different Xfinity live Agents and turned out that No technician showed in 6 days in a row. Why cheating on

I currently have my internet on seasonal hold. That ends next week and I want to add TV. Everytime I attempt to add TV it gives me 4 addresses to select from. Bottomline it that I cannot add TV online. Cannot find a contact number to get assistance, so thought I would try here for suggestions.

Trying to activate the new gateway comcast just sent me. When I hooked it up and plugged it in, chrome opened a page that says Gateway > Login. I entered my xfinity username and password but it says the username is incorrect. Any advice?

I was told I will not get my credit for the month of 12/23 but will get it next month 1/24 after receiving my credit 11/8 , 30 days will be 12/8 . You suppose to get your credit every 30 days . How does that make sense that means Xfinity is skipping a month . Basically getting the government and cus

I just signed up for Xfinity Rewards $1 movie rental with an expiration date of 9/1/2021. Is this reward for just one rental or for all rentals before the expiration date? I asked the question of a Xfinity chat agent Errol and he said it can be used multiple times until the expiration date - but I'v

I recently updated my account to super fast 800. But my Xfinity app says my account is still at Fast 400. It shows I’m getting speeds of just over 400 which is great if that was still my plan. But it specifies I’m getting 467 Mbps out of 400. How can I get it to grab my new 800 Mbps plan?

We are selling our home and moving to an Airbnb for about 6 months while our new home is being built. (All 3 locations are in the Xfinity service area), The Airbnb has all Xfinity services provided as part of the rent and I cannot "move" my existing services to the Airbnb. What are my options for ke

Can I pair two apple watches (not bought from Xfinity) with a current iPhone line that I have with Xfinity? That is, I would like my kids to be able to use cellular service via the watches without getting them separate line.

I recently (early this month) got Xfinity wifi in my home to run my sprinkler system. The home will now have a new renter. They are getting a new xfiniti account. Is there a way for me to transfer my equipment to them?. I am out of state so difficult to go back and pick up equipment and turn it in

Hello, I have contacted two different agents with peer to peer chat to add my spouse onto my billing statement (his name appears below mine) the first agent said it’s not allowed and only one of us can be on the statement. The second agent took 15 minutes to tell me they received a CPNI not authenti

I have contacted Xfinity many times and have dealt with over 10 different agents, all of whom say they have fixed the issue when it has not been fixed. I continue to receive voicemail alerts stating there is a voicemail for a service I do not use as I have my own answering machine. Can anyone help m

Hello, my xfinity visa gift card expired. I haven’t used the gift card. Could you please send a replacement gift card? Thank you

I have recently changed my plan and I no longer subscribe to any TV channels. I only have Internet access now. I am now being charged monthly rental for 2TV adapters which I no longer have. I disposed of these adapters, which were more than 10 years old, on the advice of a technician who came to my

I joined Xfinity Mobile in May of 2024 and successfully transferred my number and the numbers for 2 of my kids from Verizon. I've been told by Xfinity that I don't have high enough credit for a 4th line. I have been an Xfinity customer for more than 25 years and my credit score is above 750. I’ve mo

I need to exchange cable boxes do I need to return the power cord also?

Not only will they lie to you about discounts for bundled services, they are the worst at repairs. My cable line was knocked down by a tree that fell during a storm and I can’t get them to come fix it. I can’t wait for fiber to hit my area

I am having nothing but problems posting in here.

I have a reef tank controller that requires a 2.4 GB connection. In setting up that controller how do I, or do I need to, specify anything within the Xfinity router?