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user_1ooip0
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Wednesday, July 10th, 2024 10:16 AM

Lost equipment

I have recently changed my plan and I no longer subscribe to any TV channels. I only have Internet access now. I am now being charged monthly rental for 2TV adapters which I no longer have. I disposed of these adapters, which were more than 10 years old, on the advice of a technician who came to my house to help with the Internet upgrade. Please remove these monthly charges from my bill. 

Question

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Updated 

2 months ago

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XfinityEricB

Official Employee

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1.5K Messages

2 months ago

 

user_1ooip0 I would be happy to assist you with the charged for the boxes on your account today. You have come to the right place to get the assistance you needed. I see you sent us a direct message already and I will be happy to continue with you there, but for the future please remember to wait until we ask for a direct message before sending one so it's not an unsolicatated message.  

 

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EG

Expert

 • 

105.9K Messages

2 months ago

The concern is not "Channels And Programming" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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