STILL trying to add a 4th line to my account! This is crazy!

I joined Xfinity Mobile in May of 2024 and successfully transferred my number and the numbers for 2 of my kids from Verizon. I've been told by Xfinity that I don't have high enough credit for a 4th line. 

I have been an Xfinity customer for more than 25 years and my credit score is above 750. I’ve moved two times over the past 25 years and brought Xfinity with me every time. During my last move, customer support messed up my account. It took a long time to figure out what had happened and the solution they chose was to cancel my account and create a new one.

It seems that Xfinity now thinks I’m a new customer and won’t let me bring my wife’s line over from Verizon. I've tried calling Sales Support multiple times and I've been into more than one Xfinity store. No one seems to figure out how to run a new credit check nor look into my customer history.

I’m literally trying to give this company more money and more business and they’ve made it impossible. I have been trying to get this done for months … but, most recently, I've been trying so that I can get my wife off of her old phone. I wanted to get her the new iPhone when I brought her onto my plan.

Can ANYONE help me with this??