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user_4a4f8d
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2 Messages

Tuesday, April 4th, 2023 12:44 AM

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Account management

I recently updated my account to super fast 800. But my Xfinity app says my account is still at Fast 400. It shows I’m getting speeds of just over 400 which is great if that was still my plan. But it specifies I’m getting 467 Mbps out of 400. How can I get it to grab my new 800 Mbps plan?

Question

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Updated 

2 years ago

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user_4a4f8d

Visitor

 • 

2 Messages

2 years ago

Thanks. It turns out that my upgrade order was dated for a few days AFTER I actually received my equipment. A rep was able to send me a new order that would take effect immediately. Then a restart of the modem picked up the new account limits. I’m good now. 

1

CCDaisy

Problem Solver

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127 Messages

@user_4a4f8d  we are glad to hear that everything has been resolved, and thank you for sharing the update with us on this thread. We are always here 24/7. 

I no longer work for Comcast.

2 years ago

0

CCJay

Official Employee

 • 

618 Messages

2 years ago

Let's take a look at your account together. 

To send a direct message [private message]:

  •    Click "Sign In" if necessary
  •    Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it

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