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user_ehm865
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2 Messages

Saturday, June 21st, 2025 4:21 PM

A Confirmed Appointment Is A Big Joke

I had a confirmed appointment for Xfinity technician to put a cable drop to my house for internet on 06/15/2025, but No Xfinity technician showed up. I have rescheduled 5 appointments through 5 different Xfinity live Agents and turned out that No technician showed in 6 days in a row. Why cheating on Confirmed Appointment? I just simply want a internet service and no necessary cheat customer 7 days in a row.

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2 days ago

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XfinityEva

Official Employee

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1.8K Messages

2 days ago

Hi there! We understand it can be frustrating while awaiting for a drop to be installed for service. Typically this type of appointment can takes an average of 14 calendar days from the date the order was created. Permits, weather conditions, and the utility marking process can sometimes cause delays. When did you first receive a notification about the scheduled service request? [Edit: spelling]

(edited)

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user_ehm865

Visitor

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2 Messages

2 days ago

June 12, I got a confirmed appointment to put a cable drop on June 15, 2025. No technician showed up, and then I talked with 5 different Xfinity live Agents in 5days and rescheduled 5 appointments and no technician showed up again and again  in 6 days.

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XfinityEva

Official Employee

 • 

1.8K Messages

Thank you for that information, please allow the 14 calendar days from the 15th for the appointment to be completed. For the drop installation you do not need to be present as this is an outside appointment. 

 

We can add any requests that are needed for example if there is a code for a community gate, or you would like a call ahead due to need to put away pets that may be outside. To do so just send us a direct message with your full name and service address to get started. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
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