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user_tduh8j
1st Topic

2 Messages

Monday, February 17th, 2025

Closed

expired gift card

Hello,


my xfinity visa gift card expired. I haven’t used the gift card. Could you please send a replacement gift card? 

Thank you 

Question

 • 

Updated 

1 month ago

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Accepted Solution

XfinityMartyR

Official Employee

 • 

2.5K Messages

7 months ago

Thanks for reaching out, user_tduh8j. Have you checked with our Xfinity Incentive Team, to see if they can have the card reissued? 

 

2

user_tduh8j

2 Messages

I haven’t, just reached out to them now. Thank you! 

7 months ago

0

XfinityMartyR

Official Employee

 • 

2.5K Messages

You're more than welcome, user_tduh8j!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_kzw06q

Visitor

 • 

2 Messages

1 month ago

Hello my Xfinity gift card expired how can I get a replacement 

1

0

XfinityRay

Official Employee

 • 

3.1K Messages

Good afternoon, user_kzw06q! Thanks for reaching out about the prepaid card. We can get a ticket entered so the team reissues the card. We want you to be able to use your reward and are happy to further help! Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 month ago

0

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