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user_c6ab0e
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3 Messages

Saturday, April 15th, 2023

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Xfinity is the worst

Not only will they lie to you about discounts for bundled services, they are the worst at repairs. My cable line was knocked down by a tree that fell during a storm and I can’t get them to come fix it. I can’t wait for fiber to hit my area

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Updated 

2 years ago

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Accepted Solution

CCJennifer

Problem Solver

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743 Messages

2 years ago

Hello @user_c6ab0e! Thank you for reaching out on our community forum. This is never the feeling we want you to have, and we're happy to help. Could you please send our team a direct message with your full name and full address?

  • Click “Sign In” if necessary
  • Click the “Direct Messaging” icon or https://forums.xfinity.com/direct-messaging
  • Click the “New message” pencil and paper icon
  • The “To:” line prompts you to “Type the name of a person”. Instead, type “Xfinity Support” there
  • - As you are typing a drop-down list appears. Select “Xfinity Support” from that list
  • - An “Xfinity Support” graphic replaces the “To:” line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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user_c6ab0e

Visitor

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3 Messages

@XfinityJennifer​  I feel it’s a waste of time.

2 years ago

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Accepted Solution

CCJennifer

Problem Solver

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743 Messages

2 years ago

@user_c6ab0e We'd love the opportunity to turn this experience around. 

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user_c6ab0e

Visitor

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3 Messages

2 years ago

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