3 Messages
Acp credit not given
I was told I will not get my credit for the month of 12/23 but will get it next month 1/24 after receiving my credit 11/8 , 30 days will be 12/8 . You suppose to get your credit every 30 days . How does that make sense that means Xfinity is skipping a month . Basically getting the government and customers of their credit. I contacted both xfinity and Acp who told me I’m enrolled with xfinity . Talked to someone tonight and told me to contact FCC I advise others to do the same if your not getting your credit applied every month and there no issue with enrollment . Because too many forums are saying the exact same thing they’re not receiving credit and skipping months .
Accepted Solution
user_3hmy7l
3 Messages
1 year ago
Update comment .Had my Acp with xfinity at a different address but moved and everything went to sh***. The representatives don’t know WTH they be doing because don’t think they were trained on the benefits .! Every time I call in they act like I haven’t been with them for 7 years lol. Bills always paid on time or in advance ! Anyway after I made the calls someone did call me back to explain it would be applied to this month bill but it wasn’t it was applied to next month bill I already see the credit so again they still skipped a month . THIS MONTH!! Bill date the 29th . So I have to pay my full .Hopefully there won’t be anymore skipping months !!Also my credit was being only applied to my mobile for 11 months before I switched address . My internet bill has a different date so yes I understand the switch but it’s still bs to skip months . So ladies and gentlemen after you new bill generates you should receive a email saying it has been applied if you don’t make some calls to ACP . Xfinity representatives can’t help you really with this matter I believe if they could they would .
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XfinityRaf
Official Employee
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870 Messages
1 year ago
Good evening @user_3hmy7l, and thank you for reaching out to us this evening. You mentioned that you were told you would not get the credit. Can you confirm who you spoke to?
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XfinityRaf
Official Employee
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870 Messages
1 year ago
We appreciate you providing those details. Could you please send our team a direct message with your full name and full address so we can look into this for you?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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