The webpage at https://connect.xfinity.com/appsuite/ will not load. It continuously reloads itself to no apparent end. As others have suggested in similar threads, I have tried accessing the site using Chrome, Firefox, Edge, and Safari (iOS), clearing all browsing history and re-logging in each time

How do I get insurance information for an accident involving a Comcast vehicle? It may have been a Comcast contractor.

I am a seasonal at treasure beach. I’m looking to stay with comcast in the spring. What are my options for off season?

Need to dig near a large cable box, how do i get someone to come out and locate where the cables go? I have called my communtiy locatioin service and the only do other utulities, not cable. how do I get someone from comcast come out and mark where the wires are?

MeTV has disappeared from my Comcast service as of February 1, 2020.  Why?  I hope it will be returning soon!

recently moved and a tech came out and gave us a 'new' x1 dvr that makes a lot of fan noise. Can the fan be adjusted to be quieter or what can we do?

Nobsound/Douk Audio The code for this brand is not listed by Xfinity. Does anyone know if the code is shared with another manufacturer that I could try?

Just got a new Insignia digital TV and hooked it up to the Xfinity cable box and I only receive 1 channel.  I had an analog TV previously that had a lot of channels available. What's up with that? Anybody know? Thanks.

I unfortunately feel that I am out of options but to let others know about my current experience. I must have spoken to 10 different xfinity support agents, and I either get transferred after 30 minutes of (the exact same) troubleshooting with every other agent, or assured that 'my issue will be re

I have had xfinity flex since December 1st for the past 2 weeks it has become impossible to watch any tv without the system returning to the home Screen. Everything is connected correctly- I have tried resetting the box, all connections are secure and internet works just fine. What is this issue wi

Hi I'm moving tomorrow and need to transfer my Internet service with me. But when I use the moving service from Xfinity it said "Another customer has service at your new address, so we have to schedule your installation out at least five days and close your old account the same day you install." How

As an existing customer looking to switch plans, I'm confused by the upload speed for the "Connect" Internet plan. The plan builder page (screenshot 1) says "Typical upload speed 114.98 Mbps" but the order confirmation page (screenshot 2) says "Upload speeds up to 20 Mbps." Which figure is correct?

brand new Samsung TV, downloaded app, get SDI 0001 error upon opening. multiple attempts

I’m moving and have 3 cable boxes and an old internet router that I’ve been meaning to return. I’m getting everything switched over professionally.  Since they appointment will be through Xfinity, can I give my old equipment to them?

I have been trying to get service for over a month now. I had the first tech visit in December who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. I have had this i

I own cm1000v2 modem. I have 1 gig down / 100 mbps plan. I am consistently getting 20mbps upload speed. Xfinity customer service told me to get xfinity modem (of course at monthly charge) to get 100 mbps upload speed.  Is it necessary to upgrade cm1000v2?   It is hard to find out e

I hope there is an customer service email where we can report issues. We lost the internet connection after we came back from shopping... I knew they were going to bury the outside cable, so I checked, and indeed, the cable was buried. When I call Xfinity support line, the agent collected our inform

Back at the end of March I changed to the gigabit plan mostly to get the upload speeds for posting video files for our church services. I installed my own Netgear CM1100 bought from Costco. The upload speeds were fine and what I needed, about 42mbps, but from day 1 of the gigabit service, the downlo

My email does not allow me to access my inbox. I keep logging into my xfinity account and get guided back to either the Discovery Hub or the "Using and managing Xfinity Email accounts" page. There is no way to access my email that I need for finances and other important information. Any help to actu

A doctor's office has tried to send me an email twice. They have my correct email address, but I'm not receiving their email. Another company tried to send an email and I never received it, either. Yes, I've checked junk mail and they definitely have the correct email address. I need their emails an