4 Messages
Not receiving email from two new senders
A doctor's office has tried to send me an email twice. They have my correct email address, but I'm not receiving their email. Another company tried to send an email and I never received it, either. Yes, I've checked junk mail and they definitely have the correct email address. I need their emails and am getting lots of emails to my comcast.net address from other senders. Why am I not getting theirs?
Random question...why isn't there a "Category" in the drop-down below for Email?
Accepted Solution
user_haywa4
4 Messages
2 months ago
The only other question I have is why my user name is user_haywa4? I didn't set that up.
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XfinityThomasC
Official Employee
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1.9K Messages
2 months ago
Hello, @user_haywa4 sorry to hear you are not receiving those expected emails. Are you using a supported browser like Outlook, Windows Mail, Apple email, Thunderbird, or directly to connect.xfinity.com?
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