Is there a way to contact Comcast construction Division directly?

I have been trying to get service for over a month now. I had the first tech visit in December who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. I have had this identical scenario happen 4 times now. Each time I am not called by comcast so I call customer service a week later and the representative tells me oh good news, the tap has been installed and we can schedule a new technician to connect service. Each time the tech arrives to find no work has been done. Is there any way to contact construction division directly because I am tired of being told misinformation by customer service.