2 Messages
Lost service after cable burying
I hope there is an customer service email where we can report issues.
We lost the internet connection after we came back from shopping... I knew they were going to bury the outside cable, so I checked, and indeed, the cable was buried.
When I call Xfinity support line, the agent collected our information and insisted we have to pay a fee first, then the line was cut. I tried again, the same thing... This as the worst service I had.
I worked in the cable industry over 20 years, so I went out to my back yard to check. I noticed the cable connector was cut, and a cable was loosely hanging next to the splitter (I took a picture). After I inserted the cable to the splitter port (temporarily) , the internet connection recovered.
If a Xfinity see this message, please help to secure the connection with a good connector.
Accepted Solution
XfinityAmandaB
Official Employee
•
1.5K Messages
3 months ago
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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