3 Messages
Another customer has service at my new address
Hi I'm moving tomorrow and need to transfer my Internet service with me. But when I use the moving service from Xfinity it said "Another customer has service at your new address, so we have to schedule your installation out at least five days and close your old account the same day you install." How can I activate it at the day I move instead of several days later?
Accepted Solution
XfinityOrlandoM
Official Employee
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2K Messages
2 years ago
@user_f8ff79 if the old tenants have already moved out and just forgot to reach out to us to cancel their account, if you go to the local xfinity store and show them your new lease they can cancel the current account and get you set up to complete the transfer of service, now if they haven’t moved out yet then you just need to contact the landlord and ask them to reach out to their tenant to tell them to cancel their services with us
1
XfinityOrlandoM
Official Employee
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2K Messages
2 years ago
@user_f8ff79
Congrats on the new home, The person who is has the open account that address will need to reach out to us to disconnect their account for you to be able to set up he transfer of service on the , is this rental place home or an apartment complex?
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