melon_dome's profile

New Poster

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2 Messages

Mon, Jan 11, 2021 8:00 PM

Only getting 1 TV channel

Just got a new Insignia digital TV and hooked it up to the Xfinity cable box and I only receive 1 channel.  I had an analog TV previously that had a lot of channels available. What's up with that? Anybody know? Thanks.

Responses

Accepted Solution

CCAndrew

Diamond Problem Solver

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25.9K Messages

5 m ago

Are you on the proper tv input? Can you get a guide to come up? More details are needed

New Poster

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2 Messages

5 m ago

Hello there,

Thanks for your response, but I just figured it out. I had to pair my comcast remote with the new TV, instead of using the one that came with it.

ComcastRob

Official Employee

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271 Messages

5 m ago

@melon_dome

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

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