Visitor
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5 Messages
Upload Speed Question
As an existing customer looking to switch plans, I'm confused by the upload speed for the "Connect" Internet plan. The plan builder page (screenshot 1) says "Typical upload speed 114.98 Mbps" but the order confirmation page (screenshot 2) says "Upload speeds up to 20 Mbps." Which figure is correct? And I could ask the same question for the other tiers -- the plan builder and order confirmation disagree in every case.
Accepted Solution
XfinityEricB
Official Employee
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1.7K Messages
24 days ago
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EG
Expert
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107.1K Messages
24 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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