x1 box making loud fan noise

I have the same issue, and searching here tells me it's pretty common.  the only way to get the fan to stop is to unplug it which means it can't record... kind of defeats the purpose of a DVR, but that's what i've been doing cuz the fan is so loud and annoying.  i reached out to xfinity support today and they are sending me a replacement.  i asked them to make sure it's not the same model and the rep said she's pass that request on to the tech support team, so we'll see if i get a different/quieter model.

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@pita13 wrote:

I have the same issue, and searching here tells me it's pretty common.  the only way to get the fan to stop is to unplug it which means it can't record... kind of defeats the purpose of a DVR, but that's what i've been doing cuz the fan is so loud and annoying.  i reached out to xfinity support today and they are sending me a replacement.  i asked them to make sure it's not the same model and the rep said she's pass that request on to the tech support team, so we'll see if i get a different/quieter model.

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it's not a problem with the 'model' it is just a fan bearing or hard drive for older DVRs with mechanical drive that causes the sound.

Thanks - swapped it out and got one that is quieter but still can hear the fan... I guess it's just what we'll have to endure. Once we received the 'new' one, the process of physically swapping it was waaaay too long on the phone with someone outside the USA. 

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@camillsz wrote:

Thanks - swapped it out and got one that is quieter but still can hear the fan... I guess it's just what we'll have to endure. Once we received the 'new' one, the process of physically swapping it was waaaay too long on the phone with someone outside the USA. 

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is the set top box a DVR? if so is the front rectangular and has a clock? or a trapezoid with to surface wider than the bottom when viewed from the front and no clock?

Yes, it's a DVR with a rectangular front and a clock...

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@camillsz wrote:

Yes, it's a DVR with a rectangular front and a clock...

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if your DVR is hooked up via HDMI swap for a 4k xg1v4 (version 4) DVR. same price, smaller, uses a solid state drive not a spinning disk hard drive. no clock

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@KR20 wrote:
I am having the same issue. We replaced our old , bigger dvr with the new smaller one and it is so loud! Constant annoying hum. .. is it a bad on or just poor design?

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what is the model number of that set top box (label under the set top box)?

I just swapped out a 3-year old box for a brand new one, and the fan runs constantly. White noise in my living room.  I can't imagine what a wreck this would be if you had it in the bedroom.  Are all new units like this?

Same here, must be old style hard drive or cpu fans but it is annoying

10 month old dead thread now being closed.........