Good Morning, @user_g3r1gz! Hmm, that is certainly strange. Did you attempt to delete the App and reisntall it? I would also recommend forgetting the network on the TV and connect again. Can you please let us know if you are still having troubles.
We had deleted and reinstalled a few times. We made sure TV firmware was up to date. What ended up working was deleting the app, then forgetting the network, reconnecting and reinstalling app. thanks for your suggestion.
After you delete an app, it is good to restart your TV before trying to install it again, @user_wy8ujp. This ensures the cache data associated with the app is cleared by your TV. If an app is installed, you can go into the settings on the TV and clear the cache/cookie data for an app specifically. That would have you pair the app with your TV and sign in as well.
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Accepted Solution
XfinityAdrienne
Official Employee
•
907 Messages
9 months ago
Good Morning, @user_g3r1gz! Hmm, that is certainly strange. Did you attempt to delete the App and reisntall it? I would also recommend forgetting the network on the TV and connect again. Can you please let us know if you are still having troubles.
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