Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (110)
Closed
Scam Emails
This is the second time this month I got this scam email from Comcast. It was sent to my yahoo address, not my comcast address. From: Xfinity Services [Edited: "Invalid Link"] To: Sent: Tuesday, June 18, 2024 at 03:11:39 PM EDT Subject: Your bill suspension
Question
•
Closed
Chat Scam
I was just scammed by a live chat agent. They started by working on my issue then offered me a great discount on phone service. They first provided a link to a website that requested my date of birth and social security number. I provided the information because I was communicating through Xfinity c
Question
•
Customer Service
Closed
Scam?
I just received a call from [Edited: "Personal Information"] from someone claiming to be from Xfinity telling me that there has been suspicious activity on my network and router. They started having me go through some steps on my computer to show what was running in the background before I started
Question
•
Customer Service
Closed
Scam?!?!?
I recently searched for what I perceived to be a scam and the poster shared near identical information to what I experienced. All xfinity deals were sent to me directly to my phone via SMS. I was offered a free phone to which I replied I'll always take a free phone but I'm not switching my current s
Question
•
Customer Service
Closed
Possible Scam
I have been receiving multiple calls offering a 50% discount, but I’m assuming they are scams. Do y’all make calls offering discounts?
Question
•
Customer Service
Closed
Is this a SCAM?
I got this message from your SMS contact number: Hi Malik, it's Xfinity Assistant. We've identified an issue that may affect your Xfinity Internet and Video services at [Edited: "Personal Information"]. A technician will need access to your home to fix the issue. Please schedule a free technician
Question
•
Customer Service
Closed
Scam Concern
Hello, I was offered an unlimited mobile plan for $60/mo for 2 lines when talking with a live agent who was helping me trouble shoot my Wi-Fi. I just want to make sure this isn’t a scam as I had to enter in my SSN. I saw others have commented the same on here.
Question
•
Customer Service
[Edited: "Language"] that the only way you can see your Internet usage by device is to use xFi gateways! Sounds like a trap to me! I am seeing massive internet data MONTHLY usage as well and nothing has changed!!! Scam!! New Internet company installi
Is there a way to check data usage by device?
We’ve exceeded our TB/month for 4 month straight now. Since the first time it happen it made sense because we had 10 devices connected but we cut everything off & now we only have 3(2 TVs & a computer which we rarely use) & we still exceed the TB/month by worst then before.
Question
Closed
Equipment upgrade scam
I am getting emails offering "Upgrade your Xfinity Gateway – at no additional cost" There is nothing about it on my account in the xfinity web site. Is this a scam?
Question
•
Customer Service
Closed
Is this a scam?
I received a text from 266278. Is this really you or a scam? Hi John, it's Xfinity Assistant again.Reminding you that Xfinity proactively monitors the network. Our tools have identified an issue with your connection that can cause issues with your internet and video services. To fix this, I can
Question
•
Customer Service
@stugelwahoo Thank you for mentioning Xfinity stream. I checked mine and all my scheduled are on Xfinity stream. It is also the only place to modify recordings. It sure is a pain having to check another source to see if a program is bein
Scheduled DVR recordings disappearing
Scheduled DVR recordings have disappeared past Thursday (2 days out). Where are the other 12 days? This is not the case on the streaming app or the web browser.
Question
Closed
Scam mobile phone
Scam for a phone that I didn’t order. I am 78 years old and I have to pay for the phone on my monthly mobile bill because the fraud department closed my case.
Question
•
Plan
Accepted Solution
Closed
Scam email
From You,I received what I believe is a scam Xfinity email saying that I am going to be charged $299 for an internet security plan, the email is from “billing helpdesk” and is signed “GeekS Tech Xfinity Inc”. Is this a scam? I know that the free Norton security ends in January but I did not sign up
Question
•
Customer Service
Closed
Scammed by Xfinity agent
I was having issues with my internet in September and chatted with an agent on the Xfinity chat. I got scammed by the agent on new phone service who said no porting number was needed. I was also told by the agent that there would not be an earlier termination fee if I cancel my service and what I ne
Question
•
Devices
Accepted Solution
Closed
xfinity phone call scam from local number
Just received a phone call scam where they said they were xfinity comcast and wanted to update our modem and discount our bill. Oh, all we had to do after the fake update to get our discounted $40 dollars off each month was send them $249.
Question
•
Home Phone Features
Closed
Scam
I traded in my Galaxy S22 for 799.99 credit towards a new Galaxy s lineup so I got the Galaxy S23. It has been over two months since I traded it in. I called many times and was told to wait. I received an email 9 days ago saying my credit was canceled. I'm paying the full payment on
Question
•
Billing
Us too. Any updates @comcast
Can't watch purchased season 4 of Yellowstone
I purchased season 4 of Yellowstone and episode 4 is not showing. Called Xfinity several times with no clear answer, except that the show Yellowstone has an outage. This sounds made up to me . I've never heard of such a thing as one tv show episode outage. Went through all the [Edit - language]
Question
Closed
Scam
To Whom It May Concern, At approximately 4:20 EST on Friday, August 11th, I received a phone call from Pittston, PA. I did not recognize the phone number, so I did not respond. The call went to voicemail. It was identified from "Xfinity". The message was offering a sales pro
Question
•
Customer Service
Closed
Scam eMail for bank information?
I just got this email (extract below). I am paperless and paying automatically via a credit card. I do not want to give anyone direct access to my bank account. My "bundle' is internet + cell phone. "Just a quick reminder: to continue receiving your full $10 per mon
Question
•
I had the same issue, an agent lied about lowering my home internet by ordering a phone. I returned it and only received $9 back. Then I called and the agent said they would send the $35 restocking fee back. 2 weeks later nothing. Scammed. Why am I p
user_d784ad
commented
3 years ago
to the conversation:
1
Got SCAMMED, RIPPED OFF by Xfinity
Was introduced with the bundle up deal promo home internet with xfinity mobile on May 3rd, 2022 from xfinity rep when i called them to extend our home internet contract...4 lines of mobile (4 free phones, unlimited everything for 4 lines less than $30 in total per month, home internet for $10 per mo
Question