Visitor
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2 Messages
Scam
I traded in my Galaxy S22 for 799.99 credit towards a new Galaxy s lineup so I got the Galaxy S23.
It has been over two months since I traded it in. I called many times and was told to wait.
I received an email 9 days ago saying my credit was canceled.
I'm paying the full payment on this new phone and I can not afford it.
What a scam.
The manager at my store said this has never happened to anyone.
I have been on the phone for over 10 hours talking to people.
I went to the store twice then to a corporate office.
A cell phone company that does not have a direct phone line is a big red flag.
800 dollars in credit not received and they have my Galaxy S22.
CCEthan
Official Employee
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1.4K Messages
2 years ago
@user_8e4b17 I can understand the concern and want to do what we can to help. Have you tried our chat feature on our site here? Icon to the right of the My Account option. https://www.xfinity.com/mobile/support Give it a try and see if the agent can put in a ticket. If you talk with an agent there and get no result, let me know. I appreciate your efforts getting this taken care of.
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