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user_a23b08
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Visitor

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9 Messages

Tuesday, November 23rd, 2021 5:03 AM

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Can't watch purchased season 4 of Yellowstone

I purchased season 4 of Yellowstone and episode 4 is not showing.

Called Xfinity several times with no clear answer, except that the show  Yellowstone has an outage.

This sounds made up to me .

I've never heard of such a thing as one tv show episode outage.

Went through all the [Edit - language] to no avail.

Anyone else have issues or a way for me to watch what I just paid for.

Episodes 1-3 played fine.

Episode 4 is just not there.

Question

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Updated 

3 years ago

 • Edited

8.8K

39

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user_l5t7uh

Visitor

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1 Message

3 years ago

I am experiencing the same issue.  Can we get our $17.99 back?  I never feel good about not getting exactly what I paid for.

16

user_a23b08

Visitor

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9 Messages

@Xfinopoly 

They gave me a $15 credit for all the hours I spent on the phone with them. 

You should call.

3 years ago

user_079dde

Visitor

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5 Messages

@user_a23b08 but can you watch all the Yellowstone Season 4 Episodes?

3 years ago

0

user_484612

Visitor

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1 Message

I purchased season 4 of Yellowstone but episode 9 is saying I need to purchase the Paramount network while episodes 1-8 I can watch.

3 years ago

user_956c47

Visitor

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1 Message

Having the same issue - got 1-8 no problem,  now all devices say I need the subscription.

3 years ago

user_bb0c39

Visitor

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1 Message

Us too. Any updates @comcast

3 years ago

kip5

New Poster

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2 Messages

3 years ago

Same problem.  I finally found Season 4 episode 4 but can not watch it without a subscription to Paramount.  Every other provider is listed except Comcast/Xfinity to watch Paramount.  I have spent way too much time on this.  I thought if purchasing a season On Demand once the episode was released it was mine to watch.  Hope this can be explained.

1

XfinitySheila

Official Employee

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798 Messages

@kip5  Hey there, I am happy to check on this. 

Please send me a private message with your name and address to get started. 

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

LongTimeCustomer

Visitor

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1 Message

3 years ago

We have the exact same issue.  We were able to watch the first three episodes of Season 4, but episode 4 requires we subscribe or purchase individually.  This is a real hassle trying to figure out and makes me think we should have gone through Amazon Prime.  

Anyone get this figured out?

7

user_a23b08

Visitor

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9 Messages

@LongTimeCustomer 

That's what I was thinking.

I should have bought it on Amazon prime.

Still no episode 4 unless I want to purchase it 🙄

3 years ago

XfinityArmand

Official Employee

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1.8K Messages

HI there!  Thank you so much for taking the time to reach out to Xfinity here on our Community Forum to make your voice heard.  We are so glad to hear from you and want to assist with this in any way that we can.  You have reached out to the right team, can we are going to get on this for you.  When you access the content, is the episode visible and you are just unable to access it or is the episode not showinf for you at all?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_251fd5

Visitor

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6 Messages

@LongTimeCustomer  I bought Season 4.  no place could I find information on how and when to watch it.  It appears to be available on demand the day after airing .  

3 years ago

user_aa3ab5

Visitor

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3 Messages

It seems like after a Holiday like Thanksgiving or Christmas it takes it much longer for the new episode to become available. It’s Wednesday 12/29  and EP 9 still not ready for viewing!

3 years ago

user_8c293c

Visitor

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1 Message

Same so frustrating first time I sucked it up and paid I was charged twice for one episode grrrr

3 years ago

0

MNtundraRET

Gold Problem Solver

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5.9K Messages

3 years ago

If you have the Paramount Channel on Comcast (Xfinity) cable, the 4th episode was shown last Sunday, 11/21/21.

They do replay the previous week's show right before the new episode.

You can catch it there.

2

user_a23b08

Visitor

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9 Messages

@MNtundraRET 

I don't have the Paramount channel that's why I bought the episode.

Seasons 1-3 we're free on peacock.

3 years ago

MNtundraRET

Gold Problem Solver

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5.9K Messages

They should eventually get this straightened out.

It is Paramount's best show these past few years.

Retired Expert

Gold Problem Solver

3 years ago

user_a23b08

Visitor

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9 Messages

3 years ago

Season 4 episode 4 is now showing on my purchases.

0

0

user_c058c2

Visitor

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3 Messages

3 years ago

I have the same issue.  Purchased " Buy Yellowstone Season 4 HD" for $17.99.  First 2 episodes were free on another network.  Signed up and watched episode 3, but wasn't available until the next day.  I've been trying to get last week's show (11-21-21) but getting same thing as others about signing up with Paramount.  Hope they fix it soon?

1

user_251fd5

Visitor

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6 Messages

@user_c058c2  very poor customer service and total lack of information. 

3 years ago

user_c058c2

Visitor

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3 Messages

3 years ago

So now I have it available, 3 days after it aired.  Now wondering if those of us who bought the package have to wait to watch it - not available the day it airs which is Sunday??  If that's the case it should have been disclosed at time of purchase.  

2

user_a23b08

Visitor

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9 Messages

@user_c058c2 

Yes I wonder the same thing.

But 3 days is just not right and Xfinity did confirm to me that there were problems with getting the episode out.

Let's just hope we have no other problems going forward.

3 years ago

user_251fd5

Visitor

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6 Messages

@user_c058c2 total viewing info should have been available at purchase.. never again. nor will I pay to upgrade  lineup with 2 yr contract.

3 years ago

user_a23b08

Visitor

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9 Messages

3 years ago

Now my entire purchase of season 4 of Yellowstone is completely gone.🙄

Anyone else have this issue??

2

user_079dde

Visitor

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5 Messages

@user_a23b08 yes, I did have that same issue.  Nothing at all showing up.  

3 years ago

CCAshley1

Official Employee

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746 Messages

Are you having  issues with the same show? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_a23b08

Visitor

 • 

9 Messages

3 years ago

So , I just called and they can't tell me why my season that I paid for is just suddenly gone.

So they gave me my money back and I am going to purchase through Amazon.

Horrible customer service !!

Horrible service!!

4

CCDaryl

Problem Solver

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828 Messages

I do apologize for any misunderstanding. Most shows will allow you to pre purchase them, but those shows will not be available until after the network that produces that show makes it available. This happens after the show, and in some cases the entire season, is premiered on their network channel. 

I no longer work for Comcast.

3 years ago

user_251fd5

Visitor

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6 Messages

customers should be provided with complete viewing information UP FRONT.no need for all the turmoil

3 years ago

user_d1671a

Visitor

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1 Message

Still having the same issue as other here. Paid for upgrades to find them not as promised. . Added cable TV to my long time Xfinity Internet for one reason, Yellowstone and has been nothing but a nightmare. Be up front.. if you don't have the full licensing agreement with paramount for airing, streaming and on demand for all episodes admit it, I'll move my service to ATT which seems to have their act together with content providers.

(edited)

3 years ago

user_f1cbd3

Visitor

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1 Message

@XfinityDaryl thanks for that info.

3 years ago

0

user_251fd5

Visitor

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6 Messages

3 years ago

I bought series4 and could get episodes on demand the day after they aired on TV. I expected them the night of airing

2

user_3b8b83

Visitor

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2 Messages

@user_251fd5 Same here. For $17.99 I would expect to watch each episode as it is released. The only half way bright spot is no commercials like on Peacock.

3 years ago

user_26f5ff

Visitor

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4 Messages

@user_251fd5 they prefer for us to upgrade the cable package (more money) instead of just purchasing the season to any show. 

3 years ago

0

user_59d831

Visitor

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2 Messages

3 years ago

Same here purchased season 4 through xfinity, will not play the next episode, they keep saying I need to upgrade to paramount. No I purchased the [Edited: "Language"] season, no where did it say when I purchased it that I had to keep calling to find out why [Edited: "Language"] I can’t watch what I paid for, this is the first time and the last time I purchase anything from this so called company

(edited)

0

user_3b8b83

Visitor

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2 Messages

3 years ago

I have to wait until the next day, Monday, to watch the current episode. I say "Yellowstone" in my voice remote and it comes up. I have watched episode 4 and can now watch episode 5.

0

user_4e0138

Visitor

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1 Message

3 years ago

I purchased the season 4 of Yellowstone. Episode 5 aired last night and I still can’t watch it. What is up with this? 

9

user_16ec14

Visitor

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1 Message

@user_4e0138 SAME PROBLEM!!! ITS REALLY FRUSTRATING!!! 

3 years ago

XfinityTony

Official Employee

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1K Messages

Can you check under your "Saved" folder? Sometimes content will not show that you own it if you go through the network folder in the On Demand menu. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_e149d9

Visitor

 • 

1 Message

3 years ago

XfinityGabby

Official Employee

 • 

1.5K Messages

Hello @user_e149d9, we appreciate your patience. We would like to help and see what's going on with the purchases and the missing episode. Please send a Direct Message with your full name and address to better assist. 

 

 

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_5e8bb4

Visitor

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1 Message

I paid for season 4 of Yellowstone and cannot get episode 9 unless I paid for it again

3 years ago

0

user_2641ca

Visitor

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1 Message

3 years ago

Same here!!!

where is episode 5?

0

user_7d2c3a

Visitor

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1 Message

3 years ago

Episode 5 - same here!! Xfinity get it together!

0

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