U

Visitor

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8 Messages

Tue, Nov 23, 2021 5:03 AM

Can't watch purchased season 4 of Yellowstone

I purchased season 4 of Yellowstone and episode 4 is not showing.

Called Xfinity several times with no clear answer, except that the show  Yellowstone has an outage.

This sounds made up to me .

I've never heard of such a thing as one tv show episode outage.

Went through all the Bs to no avail.

Anyone else have issues or a way for me to watch what I just paid for.

Episodes 1-3 played fine.

Episode 4 is just not there.

Visitor

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1 Message

5 d ago

I am experiencing the same issue.  Can we get our $17.99 back?  I never feel good about not getting exactly what I paid for.

Visitor

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8 Messages

@Xfinopoly 

They gave me a $15 credit for all the hours I spent on the phone with them. 

You should call.

New Poster

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2 Messages

5 d ago

Same problem.  I finally found Season 4 episode 4 but can not watch it without a subscription to Paramount.  Every other provider is listed except Comcast/Xfinity to watch Paramount.  I have spent way too much time on this.  I thought if purchasing a season On Demand once the episode was released it was mine to watch.  Hope this can be explained.

Official Employee

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143 Messages

@kip5  Hey there, I am happy to check on this. 

Please send me a private message with your name and address to get started. 

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

5 d ago

We have the exact same issue.  We were able to watch the first three episodes of Season 4, but episode 4 requires we subscribe or purchase individually.  This is a real hassle trying to figure out and makes me think we should have gone through Amazon Prime.  

Anyone get this figured out?

Visitor

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8 Messages

@LongTimeCustomer 

That's what I was thinking.

I should have bought it on Amazon prime.

Still no episode 4 unless I want to purchase it 🙄

Official Employee

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247 Messages

HI there!  Thank you so much for taking the time to reach out to Xfinity here on our Community Forum to make your voice heard.  We are so glad to hear from you and want to assist with this in any way that we can.  You have reached out to the right team, can we are going to get on this for you.  When you access the content, is the episode visible and you are just unable to access it or is the episode not showinf for you at all?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
MNtundraRET

Expert

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4.7K Messages

5 d ago

If you have the Paramount Channel on Comcast (Xfinity) cable, the 4th episode was shown last Sunday, 11/21/21.

They do replay the previous week's show right before the new episode.

You can catch it there.

Visitor

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8 Messages

@MNtundraRET 

I don't have the Paramount channel that's why I bought the episode.

Seasons 1-3 we're free on peacock.

MNtundraRET

Expert

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4.7K Messages

They should eventually get this straightened out.

It is Paramount's best show these past few years.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Visitor

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8 Messages

5 d ago

Season 4 episode 4 is now showing on my purchases.

Visitor

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2 Messages

5 d ago

I have the same issue.  Purchased " Buy Yellowstone Season 4 HD" for $17.99.  First 2 episodes were free on another network.  Signed up and watched episode 3, but wasn't available until the next day.  I've been trying to get last week's show (11-21-21) but getting same thing as others about signing up with Paramount.  Hope they fix it soon?

Visitor

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2 Messages

5 d ago

So now I have it available, 3 days after it aired.  Now wondering if those of us who bought the package have to wait to watch it - not available the day it airs which is Sunday??  If that's the case it should have been disclosed at time of purchase.  

Visitor

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8 Messages

@user_c058c2 

Yes I wonder the same thing.

But 3 days is just not right and Xfinity did confirm to me that there were problems with getting the episode out.

Let's just hope we have no other problems going forward.

Visitor

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8 Messages

4 d ago

Now my entire purchase of season 4 of Yellowstone is completely gone.🙄

Anyone else have this issue??

Visitor

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8 Messages

4 d ago

So , I just called and they can't tell me why my season that I paid for is just suddenly gone.

So they gave me my money back and I am going to purchase through Amazon.

Horrible customer service !!

Horrible service!!

Official Employee

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216 Messages

I do apologize for any misunderstanding. Most shows will allow you to pre purchase them, but those shows will not be available until after the network that produces that show makes it available. This happens after the show, and in some cases the entire season, is premiered on their network channel. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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