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user_b4vx6o
1st Topic

2 Messages

Wednesday, October 25th, 2023 5:09 PM

Closed

Scam Concern

Hello, 

I was offered an unlimited mobile plan for $60/mo for 2 lines when talking with a live agent who was helping me trouble shoot my Wi-Fi. I just want to make sure this isn’t a scam as I had to enter in my SSN. I saw others have commented the same on here.

Question

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Updated 

2 years ago

56

1

0

XfinityJamesC

Official Employee

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2.1K Messages

2 years ago

Greetings, @user_b4vx6o! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this offer. You have definitely come to the right place for assistance.

 

The price you were offered does match what we have posted on our website for unlimited data (https://www.xfinity.com/mobile/learn/plan). It should be $45.00 per month for a single phone line with unlimited data, or $60.00 per month for two lines at $30.00 each.

 

The sales process for Xfinity Mobile will sometimes require a credit screening, depending on your account payment history, and that credit screening includes your social security number. If you are not comfortable providing those details over the phone, you can always sign up for service on our website at http://www.xfinitymobile.com, where you should be able to take advantage of all the same rates and offers.

2

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user_b4vx6o

2 Messages

@XfinityJamesC​ He (Rohit) said it was a chat exclusive deal and sent me a link to enter my SSN and DOB into, which I did and then regretted. Should I be concerned or is this normal? Do I need to take next steps to protect my identity? Thanks!

2 years ago

0

XfinityJamesC

Official Employee

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2.1K Messages

Thank you for clarifying how your SSN was entered. Our chat team uses a secure process for communicating personal details like SSN, credit card numbers, date of birth, etc. This process uses a link, like the one you described, instead of having you type those details into the chat record directly. That allows you to input private details directly into the system, and keeps them off of the chat transcript. The agent never sees your social security number that way. It just appears in the record as a series of asterisks (***-**-****).

 

It sounds like Rohit was following the correct procedure, but you can definitely reach out to our Xfinity Mobile Team directly by calling or texting 888-936-4968. They should be able to confirm if an order was created for you.

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2 years ago

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