Visitor
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1 Message
Scam eMail for bank information?
I just got this email (extract below). I am paperless and paying automatically via a credit card. I do not want to give anyone direct access to my bank account. My "bundle' is internet + cell phone.
"Just a quick reminder: to continue receiving your full $10 per month automatic payment and paperless billing discount, you will need to update your payment method to a bank account using an account number and routing number no later than March 24, 2023."
Is this a scam? I was promised 2 years of no increase when I signed up, If not a scam this is not an increase but it is a change in terms that will result in an increase.
user_b777
Visitor
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1 Message
2 months ago
I agree, why should we give bank account details to xfinity. Worst case scenario, if xfinity wants my bank account details, they should also allow us to set a limit to how much they can debit from my account.
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Marty_Miller
Visitor
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1 Message
2 months ago
We have the same question. It seems fishy.
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XfinityJohnG
Official Employee
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233 Messages
1 month ago
Thank you very much for reaching out to us here @user_264fae. If you are enrolled in the auto pay feature with a credit or debit card you will still receive a $5 a month discount. That is the reason the notice is advising that if you want to keep the full $10 discount you will need to update the method to a bank account. I can look further into that for you if you could send me a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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smihaila
Visitor
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8 Messages
17 days ago
Hi,
I've received a similar e-mail from Comcast, today 01/18/2023, which states that:
"Two months left to update your automatic payment method: Don't lose your $10 monthly automatic payment and paperless billing discount. Be sure to update your automatic payment method to a bank account using an account number and routing number no later than March 30, 2023."
What is this!? I'm already enrolled in bill auto-pay and paperless billing, for the $10 discount on the monthly bill, and that's via credit card.
Please convey the following message to the Comcast CEO: I refuse to give Comcast my banking account information.
If Comcast ceases to accept credit cards as a typical, common form of payment, especially for bill auto-pay, and especially for enabling the $10 discount on the monthly bill, then ... I'm sorry to say ... Comcast will lose me as their customer VERY SOON. T-Mobile Internet is just waiting for me to give the ok for their service, if needed.
(edited)
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user_cbbb4d
Visitor
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1 Message
12 days ago
Received this same post...very concerning! I've been a customer for years with no issues. Now this? I'm not so sure...
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user_d3f092
Visitor
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7 Messages
9 minutes ago
Scammmmmmmmmmmmm
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