Visitor
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1 Message
Scam eMail for bank information?
I just got this email (extract below). I am paperless and paying automatically via a credit card. I do not want to give anyone direct access to my bank account. My "bundle' is internet + cell phone.
"Just a quick reminder: to continue receiving your full $10 per month automatic payment and paperless billing discount, you will need to update your payment method to a bank account using an account number and routing number no later than March 24, 2023."
Is this a scam? I was promised 2 years of no increase when I signed up, If not a scam this is not an increase but it is a change in terms that will result in an increase.
user_b777
Visitor
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1 Message
3 years ago
I agree, why should we give bank account details to xfinity. Worst case scenario, if xfinity wants my bank account details, they should also allow us to set a limit to how much they can debit from my account.
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Marty_Miller
Visitor
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1 Message
3 years ago
We have the same question. It seems fishy.
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XfinityJohnG
Official Employee
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1.9K Messages
3 years ago
Thank you very much for reaching out to us here @user_264fae. If you are enrolled in the auto pay feature with a credit or debit card you will still receive a $5 a month discount. That is the reason the notice is advising that if you want to keep the full $10 discount you will need to update the method to a bank account. I can look further into that for you if you could send me a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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smihaila
Visitor
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12 Messages
2 years ago
Hi,
I've received a similar e-mail from Comcast, today 01/18/2023, which states that:
"Two months left to update your automatic payment method: Don't lose your $10 monthly automatic payment and paperless billing discount. Be sure to update your automatic payment method to a bank account using an account number and routing number no later than March 30, 2023."
What is this!? I'm already enrolled in bill auto-pay and paperless billing, for the $10 discount on the monthly bill, and that's via credit card.
Please convey the following message to the Comcast CEO: I refuse to give Comcast my banking account information.
If Comcast ceases to accept credit cards as a typical, common form of payment, especially for bill auto-pay, and especially for enabling the $10 discount on the monthly bill, then ... I'm sorry to say ... Comcast will lose me as their customer VERY SOON. T-Mobile Internet is just waiting for me to give the ok for their service, if needed.
(edited)
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user_cbbb4d
Visitor
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1 Message
2 years ago
Received this same post...very concerning! I've been a customer for years with no issues. Now this? I'm not so sure...
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user_d3f092
Visitor
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7 Messages
2 years ago
Scammmmmmmmmmmmm
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mslonline
Visitor
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3 Messages
2 years ago
I got the same email on 1-18-2023....wasn't real happy with it! I guess Comcast doesn't want to pay the CC fee? Are you guys really hurting that much financially? I mean Comcast already had a recent increase that increased my net cost by $15.00! Another frustrating wrinkle in this is, I've tried calling the support line for several days now, but after multiple attempts, with both my phones, (Comcast landline and my Xfinity Mobile phone), the automated system keeps saying that 'we know there is an outage in your area and until it's repaired you won't be able to speak to an agent,' and promptly disconnects me! I don't want to discuss the outage, although I am wondering why I've had an alert on the Xfinity app since Thursday (3-23-23) that there is an outage related to the X1 service; that's 6 days!! Wow, and you want to pull more money from me!?! I have been a customer for close to 20 years and I'm not sure how much more of this I'm willing to put up with. Not really feeling appreciated as a customer!! As I stated above, I have both Triple Play and Xfinity Mobeil. Does this billing change affect just my Triple Play or the mobile side as well? Would really like some intelligent and authoritative answers here!!
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