user_a70e61's profile

Contributor

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25 Messages

Wednesday, November 9th, 2022 12:08 AM

Closed

Scheduled DVR recordings disappearing

Scheduled DVR recordings have disappeared past Thursday (2 days out). Where are the other 12 days?

This is not the case on the streaming app or the web browser. 

Contributor

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23 Messages

2 years ago

Same here. No scheduled recordings past 11/10/2022. The TV Remote app shows the scheduled recordings past Thursday. Who knows if it is going to record or not. This is frustrating.

(edited)

Contributor

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23 Messages

2 years ago

I just spoke to Xfinity, they are aware of the issue.  I did a Sync  DVR and sometimes they come back, and then disappear again.  Hope they get this fixed soon!

Contributor

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25 Messages

@gwforeman​ Thanks! I just pulled the power cord again and let it reboot and see what happens and then do another sync!

Visitor

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2 Messages

Can’t record. Done every step 3 times. Just shows a red dot with line through it. 11-25-22. This is third day

Official Employee

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2.7K Messages

Hello, @Gettingold4this. Thank you for trying out the troubleshooting steps. Are you watching on a cable box or in the Xfinity Stream app? Does the Guide show the correct listing at the time it should be recorded?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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87 Messages

2 years ago

Same issue for me--all recordings past today have disappeared and if I try to reset the recordings it says my recording is set but the red dots that appear next to the scheduled recording are not there.

Contributor

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23 Messages

@UNCNU​ Try:

  • Settings
  • Device Settings
  • Sync DVR
  • Do this on EVERY device you have.

Mine came back this time, but we'll see how long they stay!

(edited)

Official Employee

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1.6K Messages

Thank you for this suggestion, @gwforeman! And yes, @UNCNU - please let us know if this helps!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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23 Messages

@XfinitySara​ 

It seems to help for a while, but reverts back, and shows no upcoming recordings past 11/10/2022

Contributor

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67 Messages

2 years ago

Same issue as @UNCNU.  I synced DVR on all devices.  No change.  Pulled the plug and reboot.  No change.  All scheduled recordings after Noon on 11-11 do not show.  I had them through 11-18.  The red dots do not show on the guide or when I look at the upcoming new episodes.   I can not record anything.

Frequent Visitor

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13 Messages

2 years ago

This is happening to me as well and syncing etc. only helps temporarily before it reverts. The good news is that if you refresh the scheduled recordings, it does show out the full 48 hours. Also, on xFinity stream, all my scheduled programs show up 14 days out. This makes me think the recordings will happen regardless but this needs fixing still.

Contributor

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23 Messages

2 years ago

No matter how many times I Sync DVR, a little while later, all scheduled recordings past tomorrow (11/10/2022) are gone.

Come on Xfinity, let's get this fixed?

Contributor

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23 Messages

2 years ago

Update, now even Sync DVR does not bring them back.

Contributor

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67 Messages

2 years ago

@stugelwahoo  Thank you for mentioning Xfinity stream.  I checked mine and all my scheduled are on Xfinity stream.  It is also the only place to modify recordings. It sure is a pain having to check another source to see if a program is being recorded.  I hope the shows actually record.  Sure hope it gets fixed soon!!!  Or at least have the red dots show on the guide!!!

Any update @XfinitySara​ 

(edited)

Contributor

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67 Messages

2 years ago

Visitor

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3 Messages

2 years ago

On the phone with Xfinity tech support now.  He was able to sync the DVR, but I still can not play a recorded video and this is what their system shows despite only 8 shows recorded.

Available Space on the Cloud - 0 Hours and 0. Minutes

But, I can not play a recorded video on DVR or stream - Generic message saying there was a problem with the recorded video please watch another show.

(edited)

Contributor

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25 Messages

2 years ago

Here's my update - nothing's changed on the TV's Scheduled on the Cable Box.  Seems it's still capturing only a 48 hour window every day and nothing past the morning of the 3rd day.  Still no red dots on the guide.  Still cannot manually record anything on the guide past the second day. Still can see everything on the mobile app and the web page.  There was a post that it's a known problem.

Problem Solver

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908 Messages

Hello @user_a70e61 

Thank you for bringing this issue to our Xfinity Community Forums! I am sorry about the frustration with the recordings. I would love to troubleshoot this further with you. 

 

Please send a direct message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.
 
 1. Click "Sign In" if necessary
 2. Click the "Direct Messaging" icon (upper right corner of this page)
 3. Click the "New message" (pencil and paper) icon
 4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
 5. Type your message in the text area near the bottom of the window
Press Enter to send your message

I no longer work for Comcast.

Contributor

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67 Messages

2 years ago

Hi user_a70e61,

Thanks for the update!  I can manually  set recording on the guide even though no red dot and I am not really sure it took until I go the the web page and look at scheduled recording.

Regular Visitor

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9 Messages

2 years ago

Same issue here.  I've unplugged the DVR, did a system refresh, and synced the DVR.  My scheduled recordings are still lost past 11/12 and I can't set any new recordings past that date.

Remember this when someone tries to sell you a self-driving car!

SkyNet is becoming self aware.

Problem Solver

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577 Messages

@Dub55 Hello and thank you for reaching out over our Xfinity Community Forum. I am so sorry to hear that you have also been experiencing this issue with the scheduled recordings not showing up. It appears the issue may have been resolved for some, are you still experiencing the same issue today? -Christopher

I no longer work for Comcast. 

Visitor

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2 Messages

2 years ago

Same here!  Can't believe they haven't fixed this yet.  However, have you seen at the bottom of your Recordings List the "Upgrade DVR Plan", maybe they are trying to force us to do it to be able to see all the Scheduled Recordings???????

Contributor

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87 Messages

2 years ago

The recording schedule returned for me last night but this morning it's gone again.  It does show my Friday recoding so it seems to be listing one day ahead, but that's it.

Official Employee

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1.6K Messages

@UNCNU - Thanks for letting us know! It sounds like this may be a known issue, since so many others are experiencing similar problems with their scheduled recordings. I just want to make sure we address any immediate concerns such as programs not recording when scheduled. Have you had enough time to observe if one of the programs you know you previously scheduled for recording still records, even if the red dot is not present?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

It seems like it is just showing 2 days' worth of scheduled recordings.  Each morning it has added another day but not any further than the 2 days.

Official Employee

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1.9K Messages

Hello, @user_df7b23. I would love the opportunity to help troubleshoot this recording issue with you. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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