Contributor
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25 Messages
Scheduled DVR recordings disappearing
Scheduled DVR recordings have disappeared past Thursday (2 days out). Where are the other 12 days?
This is not the case on the streaming app or the web browser.
Contributor
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25 Messages
Scheduled DVR recordings have disappeared past Thursday (2 days out). Where are the other 12 days?
This is not the case on the streaming app or the web browser.
gwforeman
Contributor
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23 Messages
2 years ago
Same here. No scheduled recordings past 11/10/2022. The TV Remote app shows the scheduled recordings past Thursday. Who knows if it is going to record or not. This is frustrating.
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gwforeman
Contributor
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23 Messages
2 years ago
I just spoke to Xfinity, they are aware of the issue. I did a Sync DVR and sometimes they come back, and then disappear again. Hope they get this fixed soon!
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UNCNU
Contributor
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87 Messages
2 years ago
Same issue for me--all recordings past today have disappeared and if I try to reset the recordings it says my recording is set but the red dots that appear next to the scheduled recording are not there.
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char2014
Contributor
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67 Messages
2 years ago
Same issue as @UNCNU. I synced DVR on all devices. No change. Pulled the plug and reboot. No change. All scheduled recordings after Noon on 11-11 do not show. I had them through 11-18. The red dots do not show on the guide or when I look at the upcoming new episodes. I can not record anything.
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stugelwahoo
Frequent Visitor
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13 Messages
2 years ago
This is happening to me as well and syncing etc. only helps temporarily before it reverts. The good news is that if you refresh the scheduled recordings, it does show out the full 48 hours. Also, on xFinity stream, all my scheduled programs show up 14 days out. This makes me think the recordings will happen regardless but this needs fixing still.
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gwforeman
Contributor
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23 Messages
2 years ago
No matter how many times I Sync DVR, a little while later, all scheduled recordings past tomorrow (11/10/2022) are gone.
Come on Xfinity, let's get this fixed?
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gwforeman
Contributor
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23 Messages
2 years ago
Update, now even Sync DVR does not bring them back.
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char2014
Contributor
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67 Messages
2 years ago
@stugelwahoo Thank you for mentioning Xfinity stream. I checked mine and all my scheduled are on Xfinity stream. It is also the only place to modify recordings. It sure is a pain having to check another source to see if a program is being recorded. I hope the shows actually record. Sure hope it gets fixed soon!!! Or at least have the red dots show on the guide!!!
Any update @XfinitySara
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char2014
Contributor
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67 Messages
2 years ago
Here is another discussion on the same topic:
https://forums.xfinity.com/conversations/x1/dvr-only-showing-48-hours-of-schedule/636aa86b92a15b227c29241c
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user_3983c6
Visitor
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3 Messages
2 years ago
On the phone with Xfinity tech support now. He was able to sync the DVR, but I still can not play a recorded video and this is what their system shows despite only 8 shows recorded.
Available Space on the Cloud - 0 Hours and 0. Minutes
But, I can not play a recorded video on DVR or stream - Generic message saying there was a problem with the recorded video please watch another show.
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user_a70e61
Contributor
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25 Messages
2 years ago
Here's my update - nothing's changed on the TV's Scheduled on the Cable Box. Seems it's still capturing only a 48 hour window every day and nothing past the morning of the 3rd day. Still no red dots on the guide. Still cannot manually record anything on the guide past the second day. Still can see everything on the mobile app and the web page. There was a post that it's a known problem.
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char2014
Contributor
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67 Messages
2 years ago
Hi user_a70e61,
Thanks for the update! I can manually set recording on the guide even though no red dot and I am not really sure it took until I go the the web page and look at scheduled recording.
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Dub55
Regular Visitor
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9 Messages
2 years ago
Same issue here. I've unplugged the DVR, did a system refresh, and synced the DVR. My scheduled recordings are still lost past 11/12 and I can't set any new recordings past that date.
Remember this when someone tries to sell you a self-driving car!
SkyNet is becoming self aware.
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user_df7b23
Visitor
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2 Messages
2 years ago
Same here! Can't believe they haven't fixed this yet. However, have you seen at the bottom of your Recordings List the "Upgrade DVR Plan", maybe they are trying to force us to do it to be able to see all the Scheduled Recordings???????
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UNCNU
Contributor
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87 Messages
2 years ago
The recording schedule returned for me last night but this morning it's gone again. It does show my Friday recoding so it seems to be listing one day ahead, but that's it.
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