Skip to main content

    Support

    Offers

U
user_8f0577
1st Topic
1st Like
1st Reply

Visitor

 • 

3 Messages

Tuesday, November 8th, 2022 7:05 PM

Closed

DVR only showing 48 hours of schedule

Why is my DVR only showing 48 hours of upcoming schedule instead of the normal 2 weeks?  I reset the box with no change.

Question

 • 

Updated 

2 years ago

466

9

0

This conversation is no longer open for comments or replies and is no longer visible to community members.

user_b77e5b

Visitor

 • 

2 Messages

2 years ago

We are having the same issue here, too.  We spoke to a rep who said that we had to swap out the box to fix the issue.  We just switched out the box and are still unable to schedule anything at all.  

0

0

user_5b0fd4

Contributor

 • 

149 Messages

2 years ago

same problem here .

showing 48 hours of upcoming schedule instead of the normal 2 weeks?  I reset the box with no change.

5

CCShaina

Problem Solver

 • 

393 Messages

Hello @user_5b0fd4 and thank you for bringing this concern to our attention here at the Xfinity Community Forums regarding this DVR scheduling issue. There is presently a known issue that may cause customers to experience an issue with DVR recordings. Our fix teams are aware and currently hard at work to resolve these errors as quickly as possible. We will provide updates as soon as we are able here in the forums, so thank you for your patience and understanding!

I no longer work for Comcast.

2 years ago

user_a47e84

Visitor

 • 

1 Message

@XfinityShaina​  Do we need to let someone know at Xfinity if we are experiencing the the same issue for it to be addressed?

We did the reset and just brought home a new box. The same problem is persisting along with a continuous message RDK03033 there is a problem connecting with the internet.

Feeling very frustrated.

2 years ago

0

user_4f337e

Visitor

 • 

1 Message

@XfinityShaina​ We are having the same problem: can no longer schedule recordings more than 48 hours in advance. 

2 years ago

0

CCVanessa

Contributor

 • 

234 Messages

@user_a47e84 Hi there, thank you for taking the time to make us aware of the issues you are also experiencing. Yes, you did the right thing by giving us the chance to help. I would like to pull up your account to make sure the new box was successfully activated. To do so, simply reach out to us via [Modmail message](https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) and send your full name and service address. From there, I would be happy to help. 

I no longer work for Comcast.

2 years ago

0

XfinityEmilyB

Official Employee

 • 

1.9K Messages

Welcome to our community forum, @user_4f337e! I love recording my favorite shows so I can watch them in my free time so I'd be upset if the full schedule wasn't showing. I want to take a closer look at the DVR schedule to make sure it's being displayed correctly. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help :). 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_3983c6

Visitor

 • 

3 Messages

2 years ago

Same issue.  Also, some recorded shows will not play - just receive an error saying something was wrong with the recording and offer to record again at a later date.

EDIT: Now I can no longer record shows.  Press record button and nothing happens.  I can also not stream recorded shows on my PC.  I get the same error saying there was a problem with the recording and asking if I want to record at a later date.  DVR is essentially useless for me.

(edited)

0

0

rpf75

Contributor

 • 

53 Messages

2 years ago

Yep, same here.  Shows up in the app but not on the TV.  Wonder when they'll decide to fix it.

0

0

pawl445

Visitor

 • 

6 Messages

2 years ago

Our just started doing the same thing. Since Wensday it only shows recordings  48 hours of scheduled recordings. Nothing past Friday shows up on scheduled recordings. I can't record past Friday. Syncing dvr under the device tab worked at first now it doesn't sync at all. 

0

0

char2014

Contributor

 • 

67 Messages

2 years ago

0

0

user_3983c6

Visitor

 • 

3 Messages

2 years ago

On the phone with Xfinity tech support now.  He was able to sync the DVR, but I still can not play a recorded video and this is what their system shows despite only 8 shows recorded.

Available Space on the Cloud - 0 Hours and 0. Minutes

I still can not play a recorded video either on DVR or Stream - generic message saying a problem please watch another show.

(edited)

0

0

user_8f0577

Visitor

 • 

3 Messages

2 years ago

Last night the recording schedule came back for the next two weeks, this morning it's back to just 48 hours

0

0

user_5b0fd4

Contributor

 • 

149 Messages

2 years ago

Still only shows till Friday till 2pm.

4

0

CCAmir

Gold Problem Solver

 • 

7.2K Messages

Thanks again for the update, this is taking us a bit longer than we expected to resolve but please rest assured we are working around the clock to get this resolved. 

I no longer work for Comcast.

2 years ago

user_8f0577

Visitor

 • 

3 Messages

@user_5b0fd4​ I'm seeing until noon on Saturday right now

 

2 years ago

0

CCAmir

Gold Problem Solver

 • 

7.2K Messages

Thanks for letting us know, we are aware of this issue and are working on a resolution as we speak. We will provide an update for you here once the issue has been repaired. 

I no longer work for Comcast.

2 years ago

CCAmir

Gold Problem Solver

 • 

7.2K Messages

Hello user_5b0fd4, I wanted to check back in with you to see if you're still having the same issue with your DVR. If so, please reach back out to us via private message and we can continue there. 

I no longer work for Comcast.

2 years ago

0

forum icon

New to the Community?

Start Here