Scam?!?!?

Thank you, I copied the transcript though it was pasting oddly. I discovered the reason so I made sure I was getting all the information and it wasn't looping. That may take a second to clean out the noise though it appears you can pull this data directly. I took screenshots of just that section with the link for redundancy. I asked the rep to send me the transcript but there was no response as if it was never asked. I didn't pursue that as most reps say they can't send a transcript even though I still jave emails of old transcripts that were sent before. Most of the time though these reps will avoid most things like getting a supervisor or doing anything other than exiting without warning directing you to another rep that's probably in the next desk over. 

Nevermind that rant though. I was able to achieve my goal and more despite this concern. I will gladly get this information to you all a little later. I heard or saw an article of these types of scams is why it raised my attention. Legitimate or not there are companies that have reps scamming in chats so I would begin a training regimen to discourage this if possible.  

All this being said without knowing if it was a phising attack so I am making no claims this was a scam. I am however happy to find out. This being my 1st post I am thrilled with the rapid response. It's faster than any chat I've ever had and more definitive directions.  Thanks!

@user_ltt8kj​ Exactly, legitimate or not I heard the same exact thing a while. Unfortunately for posting my original post Xfinity cancel my shipment but not my charges. With the new equipment I split the bands as must be done despite the app saying "not recommended." I have a printer connected WiFi to the Xb8. The only device that doesn't connect? Their XiOne or flex box unless I hardwire which is not needed in that room. I get a new box. The techs can see it hardwired but say they can't activate, an engineer will call. That doesn't happen so I call back and they want to reset everything like I'm less tech savvy than their reps that can't process a shipment or troubleshoot past turning off & on or reset everything. They want to send a tech to connect the box that has solely 1 button when the old one worked just not WiFi. Whether it's possible scams or just incapable of doing their job Xfinity is the second worst. I spend about 20 hours getting nothing resolves than with their competitors that's about a 40 hour per issue though it's resolved. I can't imagine if I needed to know how to split the bands from these people. Anyways, I appreciate your response. I hesitate to post on here anymore because it nearly doubled my cost and cancelled my shipment... what can a customer do. I can get it done myself so I feel sorry for those that can't. Then again you can pay them for a tech that will wreck your house and splice something together...

I just was notified of this reply. I mean wtf Comcast?!?

@XfinityBenjaminM​ I just had the same issue. On Chat with an agent inside the Xfinity app, was sent the link to the offer asking for SSN and DOB. Thought it was sketchy and wanted to check out the forum to make sure. How can I proceed about it?

Hello @user_di8fx1 Thanks for reaching out on the Community Forum about this issue. If you were working with someone via the XFINITY App in regard to XFINITY Mobile, the secure chat does involve a link for identification that involves SSN and DOB. I can understand your apprehension and wanting to be safe. That is the smart thing to do if you are unsure! 

Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started. Thanks!

@user_uvox4o​ 2 things I think it could be and possible solutions. But 1st Google Elliott Advocacy Xfinity to get the contact information for Xfinity execs to see if what happened was done by xfinity and you can go from there.

1) Sounds like your identity was stolen but they forgot to get your name. They sign you up for service so you don't suspect anything. Search for a service other than lifemock in my opinion. Many Credit Cards now have this service like maybe Discover. I think Experian too but they're so shady it's amazing how difficult it was to remove an address that was never mine. As of now a 1 month's service might be cheaper than what you're paying xfinity. All just an opinion. 

2) Could actually be Xfinity. 3 agents promising something is way too little. It takes about 10 months, 40+ hours, and countless agents for the same results. Still for internet services that's high for initial start up but sales will charge you with no deals. Xfinity owed us for overpaying and billed 2 accounts on the same line. The can't understand common sense. Recently a collections agency tried to collect. Keep your documents. Well I was ready but it was such a low amount, $50, they they didn't get the details so they can't collect or pass it on. I would love to continue but I was glad to inform them they bought a bad debt from xfinity. I've lived here 14 years and xfinity would rather run a high line, drop line, an underground line, and backfill rather than cut limbs off their lines. Do chats so you can screenshot them all because they'll tell you now that it's impossible to email transcripts. They just won't. Check if your state is a 1 way record state and and that will let you know whether or not you need to tell them they're being recorded as you converse information that never gets put in notes. Good luck, the price they pay many reps overseas could take months for it to affect their bottom line so they will spend all day with you. Working with a consumer advocate can really get things moving. All in my opinion. 

Conclusion) I'm sorry either way. Be mindful of who you give your information to or even answering yes on a phone to someone you don't know. There are so many scams it's hard to keep up with but recording approval scams still exist. In our area we have Xfi or ATT so either way it's a losing battle. I hope you get what you need. If you reach out to an exec then a reply will be from some lower level rep but they might be able to get something done. That advocacy is great because some companies the execs will directly respond though I'm somewhat letting the cat out the bag here. Again, good luck. I understand they stress either way. Also, use an email for services like these that will clutter up with nonsense and another for more personal and few to business only emails. If you want set up a 3rd for trash or checking sites for validity or to get coupons that when it gets bombarded you can mute, delete, or whatever but be careful of surprise emails, especially invoice style. Check the sender name but you can usually tell if it's BS. Just be weary of any site you'd use that email for and if you'd even want to give them your real name. Make it so deleting that email wouldn't affect you if you're wanting sone coupons and stuff but then 20 other companies email you with "deals" and once whatever info starts getting sold it goes to scammer places and best to cut and run. 

@user_uvox4o We do have a website with information on how to reach our Customer Security Assurance team and steps to submit a claim outlined here.  If we could take that information and submit it for you, we would, but this is entirely a customer/non-customer submitting process.