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Post in other forum has been marked as PRIVATE for 3 days.
A post (question), I made in the EMAIL forum has been marked as PRIVATE for 3 days now. Apparently, because I included a JPEG, it needs to be reviewed. The JPEG is simply a screen shot of a COMCAST web page! No personal, identifying information on it. Simply a product of COMCAST. Keep from suspec
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Getting Started
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Forum account cannot send a "Direct Message" to Xfinity Support
In this forum I see a lot of "official responses" like the following. However, when I sign up and signed in, I do not see the "New message" (pencil and paper) icon, when I tried the following URL, it shows 404. Just to confirm, I am the primary and only holder of my account. ``` To send a
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Getting Started
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log-in
How do I STOP the 2-step verification, which send me a text every time I try to sign on. I live alone, no one else has access to my Wifi or my computer. So this feature does not help, it only annoys.
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Customer Service
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Netgear Cable Modem
I'm looking at buying my own cable modem since latest xFinity modem/router cable has issues. The Netgear CM1000 cable modem has - Only DOCSIS 3.1 modem box enable 1 gbps cable internet service plans I have a dumb question. If my Comcast Extreme Pro+ Internet speed plan is over 1 gbps will this mod
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Your Home Network
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Adding Unlimited Data getting an error
Good morning Everyone,I want to add unlimited data to my plan with my own modem, but every time I try to add it (https://www.xfinity.com/buy/plan/checkout/XFINUDAT) I get the following error: Temporarily unavailable The product you’re interested in isn’t available for purchase at this time. Get u
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Customer Service
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Post is marked private?
I posted an issue I've been having for months on the forum, but it is now marked private and is not visible. I wasn't given a reason why and I really need help with this. What can I do so it's visible again?
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Getting Started
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How to disable "Featured" and "Recent" folders that appear at bottom of TV screen
Every time I turn on the TV I get a notification at the bottom of the TV screen showing me "Featured" and "Recent" folders. This notification lingers for a while and eventually disappears. I press the "Exit" bottom on my remote but that doesn't work. How can I make this not show up every time
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Channels and Programming
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Is Gigabit X10 available at my residence?
I was wondering if Gigabit X10 is available at my house. When I look at plans, it does not come up as an option; however online it appears that I may have to ask someone directly at Comcast since they need to determine the distance from the nearest fiber splice point. Can someone assist? Thanks,
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Customer Service
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Xfinity XG1v4 ordering help
I know this is a constant post on here but I have tried the chat function through my app and calling but I cannot seem to find a way to get this box. Can someone please help me get this box?
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X1
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Find One's Own Posts
I can't find a way to locate my own posts. I did see another post on this topic which says to click the 'Profile' in the upper-right of any forum screen. I see no such icon or button. It really shouldn't see this hard to navigate these forums!
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Getting Started
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Login Loop
I'm stuck in a login loop.
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Sign-In and Account Management
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Please allow assigning a static IP on xFi gateway
I'd like to let some friends join my Minecraft server, but this is pretty much impossible to do when the IP address keeps changing. I did not realize this would happen when switching to xFi and is worse than the setup I had before.Please offer the ability to have a static IP address for Residential
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Your Home Network
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Can't log in to Xfinity Home app
I went to the app to check my camera and I was logged out of the app. I tried to log in, but got the message,"We're having trouble logging you in". I clicked Try Again and got the same message. I've typed it in, used my saved password, tried it on wifi and LTE, closed the app and reopened it, check
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Xfinity Home App
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Discount for Bank Pay
I just got Internet service and while at the store yesterday and was told I would get a discount for autopay, paperless billing, and direct payments from a bank. I did not have my checkbook at the time and was told I could do this after the Internet was installed. It was installed yesterday and tod
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Billing
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Charges for a technician
We had been having issues without internet running in and out, and we wanted to upgrade our service. When we called to upgrade the service we still couldn’t get it to work so a technician was sent out. We were told that if it’s their equipment or if it’s not our fault we wouldn’t be charged. When as
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Billing
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Need help changing my moving date for Xfinity transfer.
Is there anyway you can change the date after the order was submitted?
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Customer Service
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can't remove a series recording because no show information available
Previously set a series recording for a show. Now, the show has been removed from Comcast ("Information for this program isn't available right now"). Therefore can't modify (cancel) recordings. Anyone know a workaround to remove this series from the Series Priority recording list?
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X1
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Emergency Broadband Benefit Program
Does Comcast participate in the Emergency Broadband Benefit Program? The one that comes with a $50/month subsidy on internet service? And I know about Internet Essentials which is a different program with different eligibility criteria and a different benefit amount.
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Billing
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Remove unlimited data option from my Internet account
How do I remove the UNLIMITED DATA OPTION from my plan ? Been trying on the website but seems like it doesn't support that. Please help.
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Customer Service
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X1 Main DVR Box Model AX013ANM Error RDK-03030
I have been using the Xfinity app to troubleshoot. I have checked and tightened the cable coming into the house and to the splitter and then to the X1 box and they're all good. I have physically unplugged the box 3-4 times to reboot it and I have used the app to restart the box 2-3 times.&nbs
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Customer Service