Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (404.3K)
Accepted Solution
Official Solution
Closed
Curious as to when my ACP Benefit will be applied to my account this month.!?
Hello I begin my Xfinity service last month sometime before the 8th and 9th I believe is on the 6th and I applied for an ACP benefit and received it and I was given a credit on the 8th or 9th which was applied to my account and my bill for this month is due on the 21st and I've set up automatic bill
Question
•
Billing
Accepted Solution
Official Solution
Closed
How to create a separate wifi log-in for guests.
We have guests who rent our studio space and pool, and want to provide them with a separate guest log-in, with a password that I could change occasionally. How do we create and manage a separate wifi log-in?
Question
•
Your Home Network
Accepted Solution
Official Solution
Closed
Xfinity Reward - free Apple Watch
The description is not entirely clear, but can someone confirm that the free Apple Watch offer will cost $10 smart watch fee per month for 24 months? In short, you are signing up to a 2 year cellular plan for your free watch. If you cancel the plan for the phone early, what happens?
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
stream on Roku TV while away from home
I installed the Xfinity App on my RV's Roku TV. The Xfinity app works perfectly as long as I am connected to my home wifi. When we travel and connect to either my phone's hot spot or campground's wifi I am unable to use the Xfinity app. I receive an error message stating that I am not on my home net
Question
•
Xfinity Stream Website
Accepted Solution
Official Solution
Closed
Looking to cancel service. How do I get access to direct messaging?
I have a different internet provider now and would like to cancel Xfinity service.
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
Cast to Flex
How can we cast from a mobile device to Flex? I even have Xfinity as a mobile provider but can’t figure out how to cast what’s on my IPhone to my Samsung TV where Flex is connected and is otherwise working fine.
Question
•
Flex
Accepted Solution
Official Solution
Closed
Xfinity Stream not working on any device
I have Roku, a Windows 11 pc, an iPhone 13, an iPad 9th generation. I was watching xfinity stream on the Roku and it just stopped, giving the error of TVAPP-00224. I tried on all my other devices and they are showing the error of TVAPP-00100. I have tried removing the app, restarting both the router
Question
•
Xfinity Stream Website
Accepted Solution
Official Solution
Closed
Watch videos from 12 days ago
Home security videos from 12 days ago
Question
•
Rules and Automations
Accepted Solution
Official Solution
Closed
OS Update Required?
Why do I keep getting the message OS Update Required on my Amazon Fire Stick? This has been popping up for at least the past week or two. I’ve done everything possible except delete and reinstall the app. What’s going on?
Question
•
Xfinity Stream App
Accepted Solution
Official Solution
Closed
Received cancelation notice I didn't request
I have received 2 emails notifying me that Xfinity has received my cancelation request. I didn't request any cancelation. I live in an apartment so I assume someone in trying to set up service and using the wrong address. I need assistance to ensure my service isn't disconnected.
Question
•
Sign-In and Account Management
Accepted Solution
Official Solution
Closed
X1 Main DVR Box Model AX013ANM Error RDK-03030
I have been using the Xfinity app to troubleshoot. I have checked and tightened the cable coming into the house and to the splitter and then to the X1 box and they're all good. I have physically unplugged the box 3-4 times to reboot it and I have used the app to restart the box 2-3 times. Once it sa
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
How do I find my past conversations/posts?
I am trying to locate my past comments on a post about Xumo not working. I realize IT is still looking for a resolution but would like to find the conversation as well.
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
Experiencing slow internet speed after few days - fixed by modem reboot
Very long time Xfinity customer and we've had this setup for several years without issues. Using a Motorola 8600 cable modem. Starting a little over a few months ago, noticed that Internet speeds drop and latency increases after several days (could be up to 2 or 3 weeks sometimes). This is then fixe
Question
•
Your Home Network
Accepted Solution
Official Solution
Closed
Find One's Own Posts
I can't find a way to locate my own posts. I did see another post on this topic which says to click the 'Profile' in the upper-right of any forum screen. I see no such icon or button. It really shouldn't see this hard to navigate these forums!
Question
•
Getting Started
Accepted Solution
Official Solution
Closed
Post is marked private?
I posted an issue I've been having for months on the forum, but it is now marked private and is not visible. I wasn't given a reason why and I really need help with this. What can I do so it's visible again?
Question
•
Getting Started
Accepted Solution
Official Solution
Closed
GMT vs EST
Could someone please fix the time that appears on the Notification ("Bell") Icon messages? These seem to be showing GMT, while the messages they point to show as local time, which for me is EST: ETA: Stated another way, I'm getting "bell" Notifications for posts 5 hours in the future. For example, o
Question
•
Getting Started
Accepted Solution
Official Solution
Closed
CW programming agreement expired
Last night we had the CW channel 11 in the NY/Philadelphia area and this morning it’s showing “Our programming agreement with this station has expired. As a result this content is not available through Xfinity or Comcast business at this time.” What gives? I can’t find anything about it on Comcast w
Question
•
Channels and Programming
Accepted Solution
Official Solution
Closed
Returning old equipment can't find remote
I'm returning equipment and cant find one remote. Will I be charged? Even though replacements are free?
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
Xfinity Stream app on Visio TV
My Visio TV was a warranty replacement for my Samsung. How do I download the Xfinity Stream app to it?
Question
•
Xfinity Stream Website
Accepted Solution
Official Solution
Closed
Store PIckup said it would be ready in an hour, that was 8 hours ago.
I just ordered new service for my apartment and I went through checkout and choose to get my modem in store because I figured it would be fastest. It did say it would be ready in an hour or so. It's been 8 hours and the store is closed now. My order seems to be stuck on "Order Confirmed" and won't g
Question
•
Customer Service
