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Hey @Hillbillyrick! Thanks for reaching out and for all the info you've provided. I know you said you'd rather have a service tech out on a hot day but I'd be happy to send someone out ASAP to assess the situation and get this repaired. If you'd be w
Xfinity Internet failures in Petaluma, CA starting noon Aug 27 2021 Pacific time
Xfinity Internet failures in Petaluma, CA starting noon Aug 27 2021 Pacific time. https://www.co.tt/test/xfinity20210827.html (details) Here is "m
Hey @user_7c28b2, thank you for letting us know you are having the issue as well. On another post in the forums, some customers had mentioned a workaround that seems to fix it. Can you go into the Settings, Playback Preferences, and switch to All Ava
Xfinity Stream Beta Roku Version 6.1
Why is my app not going to my Recent Channel shown on screen but instead going to a Standard Def channel? Just started in Version 6.1. This is
Hi, @user_6a53f1. I know a few customers are reporting this hiccup, and I understand it's caused some trouble. Can I have more details about your set-up and any troubleshooting you've done so far? We do have a similar thread covering updating the for
Xfinity Stream App resetting to SD
I am running the app in a Roku stick, it worked great for over 2 years but this week when I select HD channels via the "Last Watched" option, it takes
Hey @user_b9c6e3, thank you for reaching out to Xfinity Support on our forums. Not much point of having a big TV if you can't get the full picture and I'd love to help get that fixed. Normally, that happens to me when it is an SD picture. Does it do
Image not shown in full screen - Samsung TV and Roku Xfinity Stream
I'm trying to use the Xfinity Stream app and in both Samsung TV and Roku the live tv image doesn't stretch through the whole screen, however the chann
That is a great question! I am happy to take a look at this with you and see what we can do to help. I do need you to go in and make a new post about this since this post is from December of last year though.
Error Code TVAPP-00279
I can't watch anything on my TV app on my Samsung 4k TV. It keeps saying this video cannot be played. I read some other posts with similar issues and
@8379, I am so sorry that you are having a concern with your cable picture! You don't have any additional equipment between the cable box and the wall, have you made sure that the cords to the box and the wall all are secure? Have you tried rebooting
I followed troubleshooting suggestions online and had a refresh. It seems to be worse late in the day. Cable connections and hdmi checked. What next?
Hey there, thanks for reaching out through Xfinity Forums! We would be happy to help you with ordering our xFi Pods to help extend your WiFi connection in your home. Here is a link to our xFi Pods, https://comca.st/3Dwql0E. Are you getting an error m
I’m trying to add a wifi extender to connect to my Xfinity hotspot so it can boost it but it’s not piping up the website to login on the Xfinity hotsp
Thank you so much for those additional tests as they are extremely helpful for troubleshooting your connection. We really appreciate you being the eyes on the modem while we run through some troubleshooting on our end. I would like to go ahead and at
1 GB plan very slow
I upgraded to the 1 GB plan a while ago but I've never gotten above 300 BG download. The average for the past seven days is just under 97 GBs (as test
@user_82ad9f Hello! This is a great question! We are always grateful to be your choice of providers and we will do all that we can to offer our services. At times, the location you are in may not be serviced by us. We can submit a serviceability req
Extending service 1000 ft from existing service
I just purchased land on a road that turns off a state highway that has service. The property is 1000 ft from that highway and there are houses all up
Hello and thanks for getting back to us. I am glad to hear that new cables fixed your issue, but not very happy at how everything was handled for you. I do not mind providing the credits you were promised. I wanted to make sure I understand. Is every
Cable box won’t turn on
While watching TV tonight, our cable box tried to reboot. It was stuck in a cycle of rebooting for over 15 minutes. We unplugged, tightened cords, etc
Thanks for posting to the Xfinity Help & Support Forum, to let us know about your account, @user_29e1ba. I know how much of an inconvenience this can be and want to help by reviewing your account to see how we can get your service restored. To ge
Account no longer active
Account balance zero not understanding why my account just canceled randomly
Hi, @ronrock1, I see it's been some time since we heard back from you in our direct message. Since it has been, please send us a new direct message with your name and address included, once we have that we can look back into this. To keep in touch du
Outdoor Equipment Under Water
I moved into my home last May (2020) and it is new construction. The comcast equipment outside of my home is in a box, under ground, and when it rain
Thank you for reaching out and I apologize for the delay. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I w
Muitple entries for same channel being presented
It just started this Sunday 8/22/21. When I choose an HD channel to watch, then try to change channels, both the HD and non-HD channels appear on the
@Rebekah321 Thank you for reaching out to the Digital Care Team today and thank you for your patience while waiting to connect with a Specialist. I assure you; you have reached the right place. I am an expert in everything Xfinity and can assist you
Our new house is prewired for cable and internet. An upstairs bedroom has all of the connections in a closet with labeled wires and whatnot. How do I
Thank you for that additional information. I would like to do some more troubleshooting that requires account specific information. Please send a private message by clicking the direct messaging chat icon in the upper right corner of the pa
This Video Cannot be Played TVAPP-00207
GRIT TV has been erratic with audio for the past week or two, and for the past several days has failed to load at all with the above error code.
Hello @user_68caa4, thanks for reaching out on our Forums page in regard to this billing issue. I most certainly know the importance of being able to successfully view your billing statement as well as make online payments. As a person who utilizes t
I cannot access my bill
Not even be able to pay for it
Hey @Tim_F0831 [Edited to match username, remove PII], thank you for reaching out to Xfinity Support on our forums. We apologize you were having trouble getting help and I can certainly help with the billing. can you send us a direct message so I can
Comcast Care Chat: The earliest date for technician visit is August, 28 10:00 AM-12:00 PM is it fine for you? We set it then this text comes through.
We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there!
Trying to setup new account for a new address
Hello! I’m moving and I want to setup new Internet service at my new address. I also want to maintain service at my current address, so I can’t use
Hey there, if the bill was printed before or on the same day as the payment you made, that is why it shows a past due, however the system will show an updated balance as we receive payment. What folder are your emailed bills showing up in? If you wou
delays and failure to receive billing, both email and mail delivery, delays in credit reaching account, late charges
I constantly have problems with billing. I have tried both email notice and post office delivery. Email billing notices never seem to show up u
Hey, @cosmo-712! I can get this fixed right now. What Xfinity Store did you return the modem to? Do you have the address or cross streets? Thanks!
XB7 & poor speeds
I just upgraded over the weekend to 1.2Gbps speed, swapped my EMTA and removed my MB7621 owned modem for a XB7, I'm not getting anywhere near the spee