Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (327.7K)
Accepted Solution
Official Solution
Closed
Experiencing slow internet speed after few days - fixed by modem reboot
Very long time Xfinity customer and we've had this setup for several years without issues. Using a Motorola 8600 cable modem. Starting a little over a few months ago, noticed that Internet speeds drop and latency increases after several days (could be up to 2 or 3 weeks sometimes). This is then fixe
Question
•
Your Home Network
Accepted Solution
Official Solution
Closed
Add contact to Existing Group
I’d like to add a contact from my xfinity address book to an existing xfinity Group, but the Edit function is not working.Edit is greyed out on the screen and when I hover over it, a circle with slash is displayed. Is there any other way to get this done? Is this happenning because I cancel
Question
•
Accepted Solution
Official Solution
Closed
Xfinity Stream not working on any device
I have Roku, a Windows 11 pc, an iPhone 13, an iPad 9th generation. I was watching xfinity stream on the Roku and it just stopped, giving the error of TVAPP-00224. I tried on all my other devices and they are showing the error of TVAPP-00100. I have tried removing the app, restarting bo
Question
•
Xfinity Stream Website
Accepted Solution
Official Solution
Closed
OS Update Required?
Why do I keep getting the message OS Update Required on my Amazon Fire Stick? This has been popping up for at least the past week or two. I’ve done everything possible except delete and reinstall the app. What’s going on?
Question
•
Xfinity Stream App
Accepted Solution
Official Solution
Closed
Emergency Broadband Benefit Program
Does Comcast participate in the Emergency Broadband Benefit Program? The one that comes with a $50/month subsidy on internet service? And I know about Internet Essentials which is a different program with different eligibility criteria and a different benefit amount.
Question
•
Billing
Accepted Solution
Official Solution
Closed
Internet upload speed
I changed to the gigx2 plan which should provide up to 200 MBps. My old plan was the Gig Extra and limited to 35 MBps. Using xfinity's speed test I still show 35 MBps. I've rebooted my modem a handful of times and called support twice with no avil. Any advise on how to resolve this issue?
Question
•
Your Home Network
Accepted Solution
Official Solution
Closed
stream on Roku TV while away from home
I installed the Xfinity App on my RV's Roku TV. The Xfinity app works perfectly as long as I am connected to my home wifi. When we travel and connect to either my phone's hot spot or campground's wifi I am unable to use the Xfinity app. I receive an error message stating that I am not o
Question
•
Xfinity Stream Website
Accepted Solution
Official Solution
Closed
No MASN
Well after 35 years as a Comcast loyal customer it may be time to switch to DirectTV streaming, I watch the Nationals and Orioles baseball games. I do not want to pay extra for the MASN access.
Question
•
Channels and Programming
Accepted Solution
Official Solution
Closed
How do I change the default channel
My TV used to startup with the last station watched. It no longer does that. How can I revert to the old way?
Question
•
X1
Accepted Solution
Official Solution
Closed
NHL Center Ice problems
I have been reading lots of posts/complaints about error XRE-03137 with trouble connecting. It has been happening several times a night to me trying to watch a game. 5 to 6 times screen going black missing 10 to 15 minutes of the game easily. I paid $70 for 4 months of games and this is unacceptable
Question
•
Channels and Programming
Accepted Solution
Official Solution
Closed
Login Loop
I'm stuck in a login loop.
Question
•
Sign-In and Account Management
Accepted Solution
Official Solution
Closed
Forum not allowing me to post from PC
Not sure when this started, buy I can no longer post to the forum using any browser on my PC. The description field is always greyed out. I have tried 4 different browsers (FireFox,Chrome,Edge,CCleaner) and they all do exact the same thing. I can still post if I use the browser on my phone...
Question
•
Getting Started
Accepted Solution
Official Solution
Closed
XFINITY REWARDS - WHAT A JOKE
I have been an Xfinity customer for over 25 years at one address. I moved 9 months ago to a rental and TRANSFERRED my service (while our new home is being built). I signed up for Rewards after receiving information about it. It seems that I am only eligible for silver status because the
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
Watch videos from 12 days ago
Home security videos from 12 days ago
Question
•
Rules and Automations
Accepted Solution
Official Solution
Closed
Xfinity Flex
How do I reactivate my Xfinity Flex box(s) after updating my Xfinity modem?
Question
•
Flex
Accepted Solution
Official Solution
Closed
Fox nation
Fox nation movie the shell collector , is not available on the Xfinity access. It is not even listed under the All Movie Tab. On ok t the trailer his shown via YouTube
Question
•
Channels and Programming
Accepted Solution
Official Solution
Closed
Xfinity Stream app on Visio TV
My Visio TV was a warranty replacement for my Samsung. How do I download the Xfinity Stream app to it?
Question
•
Xfinity Stream Website
Accepted Solution
Official Solution
Closed
How do I find my past conversations/posts?
I am trying to locate my past comments on a post about Xumo not working. I realize IT is still looking for a resolution but would like to find the conversation as well.
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
Received cancelation notice I didn't request
I have received 2 emails notifying me that Xfinity has received my cancelation request. I didn't request any cancelation. I live in an apartment so I assume someone in trying to set up service and using the wrong address. I need assistance to ensure my service isn't disconnected.
Question
•
Sign-In and Account Management
Accepted Solution
Official Solution
Closed
Please allow assigning a static IP on xFi gateway
I'd like to let some friends join my Minecraft server, but this is pretty much impossible to do when the IP address keeps changing. I did not realize this would happen when switching to xFi and is worse than the setup I had before.Please offer the ability to have a static IP address for Residential
Question
•
Your Home Network