Hey @Hillbillyrick! Thanks for reaching out and for all the info you've provided. I know you said you'd rather have a service tech out on a hot day but I'd be happy to send someone out ASAP to assess the situation and get this repaired. If you'd be w

Hey @user_7c28b2, thank you for letting us know you are having the issue as well. On another post in the forums, some customers had mentioned a workaround that seems to fix it. Can you go into the Settings, Playback Preferences, and switch to All Ava

Hi, @user_6a53f1. I know a few customers are reporting this hiccup, and I understand it's caused some trouble. Can I have more details about your set-up and any troubleshooting you've done so far? We do have a similar thread covering updating the for

Hey @user_b9c6e3, thank you for reaching out to Xfinity Support on our forums. Not much point of having a big TV if you can't get the full picture and I'd love to help get that fixed. Normally, that happens to me when it is an SD picture. Does it do

That is a great question! I am happy to take a look at this with you and see what we can do to help. I do need you to go in and make a new post about this since this post is from December of last year though.

@8379, I am so sorry that you are having a concern with your cable picture! You don't have any additional equipment between the cable box and the wall, have you made sure that the cords to the box and the wall all are secure? Have you tried rebooting

Hey there, thanks for reaching out through Xfinity Forums! We would be happy to help you with ordering our xFi Pods to help extend your WiFi connection in your home. Here is a link to our xFi Pods, https://comca.st/3Dwql0E. Are you getting an error m

Thank you so much for those additional tests as they are extremely helpful for troubleshooting your connection. We really appreciate you being the eyes on the modem while we run through some troubleshooting on our end. I would like to go ahead and at

@user_82ad9f Hello! This is a great question! We are always grateful to be your choice of providers and we will do all that we can to offer our services. At times, the location you are in may not be serviced by us. We can submit a serviceability req

Hello and thanks for getting back to us. I am glad to hear that new cables fixed your issue, but not very happy at how everything was handled for you. I do not mind providing the credits you were promised. I wanted to make sure I understand. Is every

Thanks for posting to the Xfinity Help & Support Forum, to let us know about your account, @user_29e1ba. I know how much of an inconvenience this can be and want to help by reviewing your account to see how we can get your service restored. To ge

Hi, @ronrock1, I see it's been some time since we heard back from you in our direct message. Since it has been, please send us a new direct message with your name and address included, once we have that we can look back into this. To keep in touch du

Thank you for reaching out and I apologize for the delay. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I w

@Rebekah321 Thank you for reaching out to the Digital Care Team today and thank you for your patience while waiting to connect with a Specialist. I assure you; you have reached the right place. I am an expert in everything Xfinity and can assist you

Thank you for that additional information. I would like to do some more troubleshooting that requires account specific information.   Please send a private message by clicking the direct messaging chat icon in the upper right corner of the pa

Hello @user_68caa4, thanks for reaching out on our Forums page in regard to this billing issue. I most certainly know the importance of being able to successfully view your billing statement as well as make online payments. As a person who utilizes t

Hey @Tim_F0831 [Edited to match username, remove PII], thank you for reaching out to Xfinity Support on our forums. We apologize you were having trouble getting help and I can certainly help with the billing. can you send us a direct message so I can

We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there!

Hey there, if the bill was printed before or on the same day as the payment you made, that is why it shows a past due, however the system will show an updated balance as we receive payment. What folder are your emailed bills showing up in? If you wou

Hey, @cosmo-712! I can get this fixed right now. What Xfinity Store did you return the modem to? Do you have the address or cross streets? Thanks!