Looking to cancel service. How do I get access to direct messaging?

Hello, I am coming back to this post to say that I've been charged the full monthly bill instead of the prorated amount. I was told by Xfinity Support that there would be a final prorated statement that will have the final amount be $19.02 rather than the $88.35 that was printed on the statement. $88.35 was taken out of my bank account through autopay on 6/6 for pay period 5/13/24-6/12/24, but service was cancelled on 5/23. 

Please send us a Direct Message with your full name and address so that we can investigate this further. Here are instructions on how to send us a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message