Visitor
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3 Messages
Website not blocked via parental controls
I feel like an idiot, but can anyone help me use the parental controls via the router?
I log into the router. I navigate to parental controls. I enable managed sites. I enter the URL for the site I want blocked, and select 'Always'
But then that site is still accessible by all devices? What am I doing wrong?
Official Solution
CCJodie
Problem Solver
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1.3K Messages
3 years ago
@user_148ed7 Hey there! No need to worry, we can help with parental controls with the internet. Have you checked out this link yet? https://comca.st/3bYZU8a
If all those directions were followed and still no luck, please send us a message by selecting the message icon in the top right-hand corner. Then search for Xfinity Support to start a chat with us.
(edited)
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Accepted Solution
user_148ed7
Visitor
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3 Messages
3 years ago
I've been on the phone with tech support. There is a known issue where parental controls are not working. Apparently, it seems if the site URL does not begin with 'www' or has a redirect from 'www', it bypasses the parental controls. This is a concern, because it essentially means that parental controls are not working
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EG
Expert
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105.9K Messages
3 years ago
@user_148ed7
@ComcastJodie
Please post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
(edited)
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user_acce88
Visitor
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1 Message
3 years ago
Did you find a solution? I am desperately trying to block netflix from my kids school chromebooks and the parent control site blocker is doing nothing. Hoping to get help here (and same for instagram and abc.com and youtube and facebook and pinterest and..... all the other websites they love to distract themselves with).
Thank you.
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user_148ed7
Visitor
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3 Messages
3 years ago
No, no solution. But they are aware of it and have an open ticket. But its incredibly frustrating because essentially, parental controls are completely broken
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user_e30096
Visitor
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1 Message
3 years ago
Thanks for posting this. I just spent an hour trying to set up a block on youtube for school hours and couldn't figure out why it wasn't working. Very disappointing. Hope Comcast is making this a priority because I'm sure many parents are dealing with the same issue.
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user_007jjh
Visitor
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1 Message
3 years ago
Is there any update to this?
I understand not everything can get blocked, but the parental controls can't even stop playboy.com or pornhub.com
And comcast even looks up the DNS:
nslookup playboy.com
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 2001:558:feed::1
Non-authoritative answer:
Name: xdns-high-gslb.gslb2.comcast.com
Address: 96.118.151.250
Aliases: playboy.com
high-xdns.xfinity.com
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