2 Messages
Received cancelation notice I didn't request
I have received 2 emails notifying me that Xfinity has received my cancelation request. I didn't request any cancelation.
I live in an apartment so I assume someone in trying to set up service and using the wrong address. I need assistance to ensure my service isn't disconnected.
Accepted Solution
Official Solution
XfinityBradM
Official Employee
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507 Messages
7 months ago
Thank you for reaching out for assistance! I'm glad we were able to get your account taken care of and got you squared away, have a good one!
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XfinityBradM
Official Employee
•
507 Messages
7 months ago
Hey there, @user_rqsjfx. You and I are on the same page with our assumption as to why you received the emails. Let's take this to DMs so our team can dive into your account and make any necessary changes to ensure your account stays active. Please provide us with your first and last name along with your full-service address in the DM to get started!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
(edited)
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