U

Visitor

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2 Messages

Monday, October 17th, 2022 8:52 PM

Closed

How to disable "Featured" and "Recent" folders that appear at bottom of TV screen

Every time I turn on the TV I get a notification at the bottom of the TV screen showing me "Featured" and "Recent" folders.  This notification lingers for a while and eventually disappears. I press the "Exit" bottom on my remote but that doesn't work.  How can I make this not show up every time I turn my TV?  I just want the last channel that was viewed to appear when I turn the TV on.

Accepted Solution

Official Solution

Official Employee

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275 Messages

3 months ago

Hello @user_4afc35  thank you for reaching out through our forum. I believe what you are seeing is the menu from your TV itself not from our cable box. Have you tried changing the settings on your TV? 

Visitor

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2 Messages

3 months ago

Stephanie, thank you very much for the answer. I did go to the Settings in my TV and corrected the issue. 

Official Employee

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275 Messages

3 months ago

@user_4afc35 Awesome, my pleasure! I'm glad to hear that the issue is resolved. We are here to help 24/7. Thank you for being the best part of our Comcast family we truly value you as a customer. I hope you have a great rest of your day!

(edited)

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