Visitor
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1 Message
Paramount app won’t recognize my Xfinity subscription
To be clear, this is the “Paramount” app and NOT Paramount+.
my Xfinity live tv subscription includes the Paramount channel. What is the problem?
the Paramount app forces me to a screen that has a list of TV providers and Xfinity isn’t even listed??? [Edited: "Language"]
help!!!!
Accepted Solution
Official Solution
CCJessie1
Retired Employee
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5.9K Messages
3 years ago
@G3n0z
Welcome to the Xfinity Forum and thank you for posting your question here. We currently provide access to more than 80 network websites and apps across 21 devices, in addition to the thousands of things to watch on the Xfinity Stream app and online via the Xfinity Stream portal. We're working to expand access and content choices for even more options in the future. Right now, the following networks are available:
Right now, your Xfinity login credentials can be used to login to the Paramount+ app/website if you have an active subscription on that platform. We do not currently support logging into the Paramount (not Paramount+) app/website with our Xfinity credentials.
While we’d like to make all content available to you through network streaming apps and websites, we may only do so when we have an agreement with the networks. Whenever we renew our programming agreements with TV networks, we explore the possibility of increasing accessibility through network streaming apps and websites, as well as through On Demand.
Additional information about Xfinity supported apps and websites can be found here: https://www.xfinity.com/support/articles/online-tv-through-partner-sites
Please let us know if you have any other questions or need anything else.
(edited)
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Double_G_MI
Regular Visitor
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6 Messages
3 years ago
I agree and am also disappointed in this. Doesn't seem like it is that hard to do since there is already a current agreement. Just add an addendum! It's done all the time for business contracts.
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DT_UM
Regular Visitor
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2 Messages
3 years ago
Very frustrating. I have Paramount as part of my package but cannot sign in to the Paramount app with my Xfinity subscription because Xfinity isn't listed as a valid provider. Come on Xfinity!
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user_13c9b1
Visitor
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1 Message
3 years ago
Yes, and it won't "unlock" season 4 !!
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user_611948
Visitor
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2 Messages
3 years ago
People keep saying to use Paramount Plus (app), this app not only requires a subscription but also payment separate from your Xfinity "PAID" plan.
I believe this is why people are having a problem as am I. If it is included in my Xfinity plan, then I should be able to stream it without paying a separate fee. In order to do that, it has to go through the Paramount Network app and not the Paramount+ app. And as stated above, Paramount Network does not list Xfinity as a cable provider which makes this all the more frustrating. Is there a way to watch the Plus app without paying, with Xfinity credentials?
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user_beb5fc
Visitor
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1 Message
3 years ago
Hi. SO I have a subscription to Paramount+ and have trouble connecting it to my xFinity service.
-- I refreshed my entire cable network to clear up any common problems. (10-20 minutes)
-- Followed by clearing my privacy cookies. (Cookie Monster apparently will not be visiting anytime soon, thanks a lot)
-- The list posted was a great answer, above navigates me to Paramount.com, so I followed down that rabbit hole.
Logged into Paramount website, navigated to my "device," and selected xFinity from the list. I was then directed to a page asking for my "Xfinity Activation Code" Being that it is not listed on my device, nor found anywhere in my account. Usually need not to mention, but I will, google... yeah not there either. So I found the only thing in my house that will listen when I talk (kinda haha), my xfinity remote. Totally LoVE this thing btw, in essence, its awesome although needs a major code upgrading, it has more potential. Spoke the word "Paramount" this time with more enthusiastic. An error screen directing me to visit xfinity.com/UpgradeTV Yes I understand that I did not give you my money directly and choose to give it to Paramount, but punishing me is not cool on any level.
Being lost is an understatement. I will win this battle, How you still ask, continue to worry because I still don't know. At the rate of technological advances, I have about 18 months before it doubles. That should be about the time I have an answer.
To the other strangers reading this, fret not, your are not alone. I am somewhere out there having trouble with something. Hopefully not stubbing my toe again, that was not fun. Although I taught myself new versions of words that evening. I mean I LoVE my bed and everything, but that corner post is still not my friend.
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user_8a60a4
Visitor
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1 Message
3 years ago
I enjoyed the first 3 seasons of Yellowstone on Peacock. Went to Paramount app (not Plus) for the 4th season and was able to watch only episode 1. It is asking me to choose my provider and Xfinity is not among the choices.
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user_e4f638
Visitor
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1 Message
3 years ago
Why is it the most clueless posts on this thread all come from "Official Xfinity Employees"? It's like they never read the OP, much less any of the other posts.
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user_454921
Visitor
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8 Messages
2 years ago
Is there an answer to this or what?
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