Charges for a technician
We had been having issues without internet running in and out, and we wanted to upgrade our service. When we called to upgrade the service we still couldn’t get it to work so a technician was sent out. We were told that if it’s their equipment or if it’s not our fault we wouldn’t be charged. When asked to sign something for the technician to come the woman explained that it said we wouldn’t be charged, we weren’t sent a copy of what we signed until after we signed it. The technician came and it was something outside that water was getting into causing our internet not to work. The technician explained that we wouldn’t be charged. So the next month our bill comes and there’s a $100 charge. I talked with them via chat and was told there wasn’t anything they could do because they have to charge that no matter what the technician did. I called and was told they began enforcing that in January 2021 and there was nothing they could do. Now I get on xfinity forums and find where xfinity explained that there isn’t a charge for technician services if it’s their equipment and others saying they weren’t charged for their technicians coming. I feel like we’re getting the run around. Does anyone have experience with this or advice on what to do?