I was able to check the download speed to my modem from Xfinity on the app until 3 days ago. I rebooted the modem (just as a routine thing). Since then the app always throws " Something went wrong" Try again in one minute which does not work either. So I have no idea what speed I am getting from Xfi

I’ve been trying to unpause my desktop the past week. When I go into the app there is no where to access it anymore. How do I fix this? I have already deleted and redownloaded the app and updated it nothing changes.

Hi, I need to cancel my now tv service. I literally just signed up and I've been looking for a way to cancel the service for an hour on the site, but I don't see where I can cancel. Can you help?

Hi everyone, I accidentally blocked my primary device last night, which has the app installed. How do I unblock devices from a computer? Similar/same as this issue: ‎Blocked Device Not Showing Up to Unblock | Xfinity Community Forum Thanks in advance.

I received a new device connected notification. I didn't recognize it, so I paused it.  Now I can get into the Xfinity app on my phone.

I have Xfinity Voice (VoIP). I decided to port my primary phone number from Ooma to Xfinity (replacing the existing number I had with Xfinity), and now I've been without a functioning phone for about a week, and I'm expecting important calls. Since the port went through, my voice service stopped fun

Hello guys I'm new to this can anyone explain what this is for

We are building a new home on a road that has Xfinity service already. The house will be about 700 ft from the road (telephone pole) - Power company is having us put in conduit from the pole to the house location, one conduit for power and one conduit for cable service. How do we get started with Xf

I recently upgraded my account to the More Sports for the NFL redzone etc. However, it says I should also receive the Big 10 network. When I click on the BIG 10 network and the SEC network in the guide it says it requires a subscription. Can you advise?

Have a wierd issue that started yesterday where we are now connected to a neighbor's internet. Tried calling customer support but didn't get any meaningful help. After getting bounced around customer support, customer security assurance and internet technial help, the only thing that came out of it

I’m feel very undervalued as a loyal customer. Promos for existing customers are worth pennies. I have repeatedly signed contracts over the years, but once they end, Xfinity raises the prices and offers very meager discounts. New customers are offered heavily discounted services. Why is that? Why no

I am writing to request a $20 credit on my bill for a missed installation appointment. On 1/5/22, I ordered internet service on your website. Installation was scheduled for 1/7 with a specified time window for arrival of the technician. They did not come.  They called an hour o

so I have the 1200 plan. My computer is decked out with liquid cooling overclocked has a 2.5/2.4 gigabit card. When I first realized I had a problem I was disconnected from a very lucrative stream on Twitch. I have windows 11 pro. I realized I was capped on my ethernet at 100mbps (also reflected on

This is my second day being unable to open any xfinity stream live TV channels on my iPhone, so I cannot cast anything either. Please note this has nothing to do with Chrome updates or issues, my chrome works fine on all other apps. The issue is the Xfinity Stream app. Please fix this issue asap and

Hi! I'm a longtime customer and recently upgraded my speed from 70/5 to 300/10.  I'm currently getting about 80/6 (according to Ookla and the speed test on this site) which is the same speed I was getting before the service change.  I'm using a Linksys AC1900 (EA7450) router and a Motorol

I recently started to see an orange light on one of my XiD-P Non-DVR boxes. Upon plugging the device in, the light comes on. There is also no output seen on the TV used.

Hello, a few weeks ago I changed my plan, basically dropping TV service but keeping internet and phone service. Today I just dropped off my dvr and cablecard at the local Xfinity Store but when I got home I found an email saying my plan had been updated, and now included TV again! I need help gettin

I just replaced my xG1v4 box and noticed I no longer have 30 second skip ahead for replaying DVR programs. I went back to my notes and found instructions to press EXIT three times, then 0030.  This no longer works. It only tunes the channel to 30.  Is there a way to get the 30 second skip

I have my 2.4 GHz and 5.0 GHz WIFI networks broadcasting separately.  I  understand that Xfinity discourages this and that the default is to combine the two and let the gateway sort it out.  Unfortunately, I have two networked light switched from Leviton that don't seem to like that and will not con

Due to a typo, I accessed xinfinity.com to resolve a login issue and ended up being charged by a company called JustAnswer.com for $77. They stated that I'll be charged $1 fully refundable, but then once you pose the question, they fleece you without warning. Please be aware of this fraudulent websi