2 Messages
App isn’t working whatsoever
I’ve been trying to unpause my desktop the past week. When I go into the app there is no where to access it anymore. How do I fix this? I have already deleted and redownloaded the app and updated it nothing changes.
Accepted Solution
user_8pm9c5
2 Messages
1 day ago
Just word if advice for anyone else we just restarted the modem and it fixes everything thanks for the help.
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XfinityChelseaB
Official Employee
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1.2K Messages
2 days ago
Hello @user_8pm9c5, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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XfinityDena
Official Employee
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2.5K Messages
1 day ago
Thank you for working with us @user_8pm9c5 If you have any additional questions you can reach out to the Digital Care Team at any time as we are here for your convenience. We are a digital team dedicated to assisting customers with all aspects of their account needs from troubleshooting together to billing inquiries and more. We are available over Xfinity Forums 7 days a week between 6:00 am - 12:00 am EST. Please have a safe and healthy week!
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