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Tuesday, November 12th, 2024 12:45 AM

Closed

App isn’t working whatsoever

I’ve been trying to unpause my desktop the past week. When I go into the app there is no where to access it anymore. How do I fix this? I have already deleted and redownloaded the app and updated it nothing changes.

Accepted Solution

2 Messages

11 days ago

Just word if advice for anyone else we just restarted the modem and it fixes everything thanks for the help.

Official Employee

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1.2K Messages

11 days ago

Hello @user_8pm9c5, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

Official Employee

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2.5K Messages

11 days ago

Thank you for working with us @user_8pm9c5 If you have any additional questions you can reach out to the Digital Care Team at any time as we are here for your convenience. We are a digital team dedicated to assisting customers with all aspects of their account needs from troubleshooting together to billing inquiries and more. We are available over Xfinity Forums 7 days a week between 6:00 am - 12:00 am EST. Please have a safe and healthy week!

Official Employee

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910 Messages

Thank you so much for sharing that fix for us @user_8pm9c5! Please don't hesitate to reach back out if you have any other questions/concerns, we are happy to help! 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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